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Senior Manager Operational Support

Company: CenturyLink
Location: Monroe
Posted on: May 5, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Job Summary

The Sr. Manager Operational Support is responsible for the supervision, coaching, development and performance management of our After Hours/Callout Dispatch team. This role drives data driven transformational changes within dispatch and the field that improve our customer experience and internal efficiencies. This role is both management and hands-on requiring the best candidate to bring strong business acumen, ability to define and implement visionary, groundbreaking ideas. Ability to lead diverse teams, desire to have an industry wide impact and ability to work within a fast-moving environment to rapidly deliver support and services that have a broad business impact..Job Description

  • Structure, plan, and lead a highly effective data driven team
  • Partner with colleagues across Field Operations & Network Implementation, Service Assurance (Network Operations Centers, Enterprise Repair/Design Circuit), Finance, and IT to collect data, generate hypotheses, review analysis results, and quantify business benefits
  • Manage direct reports as a player coach
  • Prepare and present results to senior leadership
  • Partner with management to prioritize business needs and stay up to date with the goals of the organization as they evolve. Will also work with other departments to find new ways to improve opportunities.
  • Design, promote and teach a data driven work environment
  • Use statistical methods to analyze data and generate meaningful thoughts and recommendations

    • Demonstrated leadership skills to hire, develop, and motivate team members
    • Experience with data visualization tools (e.g., Tableau, Qlik Sense) to use in communicating the outputs of data models
    • Thorough understanding of basic accounting/financial practices, statistical analysis techniques, capacity planning strategies, forecasting algorithms, and other similar math skills
    • Background in statistics and the business application of probability distributions
    • Excellent written and verbal communication experience with preparing reports for multiple levels of the organization
    • Ability to stay organized while working in a dynamic environment where numerous projects occur at the same time is a must.
    • Strong communication and interpersonal skills to lead cross functional teams.


        • Required - Bachelors or Equivalent
        • Preferred - Masters in Business Administration or Bachelors in data science, statistics, or mathematics

          Alternate Location: US-Louisiana-Monroe

          Requisition #: 221818

          This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

          EEO Statement

          We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


          The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Monroe , Senior Manager Operational Support, Accounting, Auditing , Monroe, Louisiana

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