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Individual Taxpayer Advisory Specialist- Area 3 Roster

Company: Internal Revenue Service
Location: Monroe
Posted on: January 19, 2023

Job Description:



Duties

WHAT IS THE WAGE AND INVESTMENTDIVISION?

A description of the business units can be found at:



Vacancies will be filled in the following specialty areas:

Wage and Investment Customer Assistance, Relation and Education



This is an open continuous announcement which allows applicants to apply up to the closing date of the announcement. The register will be used to fill vacancies throughout the year. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available. Applicants need to apply and/or update their applications by 11:59 pm ET at the close of each the following cutoff dates to be considered 07/05/2023. This announcement may be amended to include additional vacancies and cut-off dates within the 6-month period if needed.



These are the locations and the number of current vacancies available:



One (1) Vacancy location in Columbus, IN

Two (2) Vacancies location in Joplin, MO

Two (2) Vacancies location in Peoria, IL

Two (2) Vacancies location in Bloomington, MN

One (1) Vacancy location in Duluth, MN

Five (5) Vacancies located in Saint Paul, MN

One (1) Vacancy location in Davenport, IA

One (1) Vacancy location in Des Moines, IA

One (1) Vacancy location in Lincoln, NE

One (1) Vacancy location in Saint Joseph, MO

One (1) Vacancy location in Topeka, KS

One (1) Vacancy location in Saint Cloud, MN

One (1) Vacancy location in Aberdeen, SD

One (1) Vacancy location in Bismarck, ND

One (1) Vacancy location in Grand Forks, ND

Three (3) Vacancies located in Fargo, ND

One (1) Vacancy location in Lubbock, TX

One (1) Vacancy location in San Angelo, TX

One (1) Vacancy location in Enid, OK

One (1) Vacancy location in Lawton, OK



The number of vacancies has not yet been determined for Dallas, TX, Farmers Branch, TX, Longview, TX, Texarkana, AR, Tyler, TX, Abilene, TX, Fort Worth, TX, Wichita Falls, TX, Fort Smith, AR, Little Rock, AR, Monroe, LA, Shreveport, LA, Amarillo, TX, Midland, TX, Oklahoma City, OK, Wichita, KS, Houston, TX, Lake Charles, LA, Corpus Christi, TX, Harlingen, TX, San Antonio, TX, Austin, TX, Waco, TX, Minot, ND, Mankato, MN, Norfolk, NE, Sioux City, IA, Sioux Falls, SD, Omaha, NE, North Platte, NE, Kansas City, MO, Overland Park, KS, Cedar Rapids, IA, Rochester, MN, Rockford, IL, Waterloo, IA, Chicago, IL, Downers Grove, IL, Orland Park, IL, Appleton, WI, Green Bay, WI, Marquette, MI, Milwaukee, WI, Eau Claire, WI, La Crosse, WI, Madison, WI, Schiller Park, IL, Decatur, IL, Galesburg, IL, Quincy, IL, Springfield, IL, Bloomington, IL, Champaign, IL, Indianapolis, IN, Muncie, IN, Chesterfield, MO, Fairview Heights, IL, Saint Louis, MO, Fayetteville, AR, Springfield, MO, Tulsa, OK, Florence, AL, Jackson, TN, Jonesboro, AR, Memphis, TN, Knoxville, TN, Nashville, TN, Bowling Green, KY, Cape Girardeau, MO, Evansville, IN, Hopkinsville, KY, Mount Vernon, IL, Owensboro, KY, Paducah, KY, Bloomington, IN, Louisville, KY, and Terre Haute, IN. If vacancies become available in the above locations, this announcement will be amended, and a new cutoff date will be established to fill the additional vacancies as needed.



The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.


  • Working with a senior specialist, advises taxpayers in meeting their Federal Tax obligations. Assistance is technical, and covers a pre-selected range of individual income, excise, and employment taxes, as well as certain elements of other kinds of taxes.
  • With assistance, conducts interviews with pre-selected taxpayers to determine their tax situation, provide advice, and explains probable consequences of various courses of action open to taxpayers for the current and other tax years.
  • Discuss basic tax law impact with tax practitioners and accountants, reviews books and records to gain an understanding of the taxpayer's financial status (cash/accrual basis).
  • Assists taxpayers in preparing basic tax returns and explains the consequences of courses of action. Explains to taxpayers the collection and examination processes.
  • Provides taxpayer assistance on basic tax law inquiries, filing requirements, status and web base filing through the use of computer. Assist taxpayers with filing extensions, amended basic returns, tax rates, and other electronic returns media. Provides education and awareness of optional electronic service channels to meet taxpayers' needs.




    Requirements
    Conditions of Employment




    • If you are in a telework eligible position, you may be directed to temporarily telework on a full-time basis due to COVID 19. Employees must be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
    • Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
    • A 1-year probationary period is required.
    • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    • Undergo an income tax verification and review of prior performance/conduct.
    • Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).



    • The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.
    • Obtain and use a Government-issued charge card for business-related travel.
    • **ADDITIONAL REQUIREMENTS UNDER ADDITIONAL INFORMATION



      Qualifications

      Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.



      You must meet all qualifications and eligibility requirements by the closing date 07/05/2023 of this announcement.



      SPECIALIZED EXPERIENCE: GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Analyzing problems to identify significant factors, gathering, researching, and interpreting pertinent data, and recognize solutions; Planning and organizing work; Communicating orally and in writing, in-person, via telephone, and utilizing web-based computer applications.



      OR



      EDUCATION: Bachelor's degree or higher or four-year course of study in any field leading to a bachelor's degree or higher, in an accredited college or university.ORThree years of general experience one year of which was equivalent to the next lower level in the Federal government that demonstrated the ability to: Analyze problems to identify significant factors, gather pertinent data, and recognize solutions; Plan and organize work; and communicate effectively orally and in writing. Experience may have been gained in administrative, professional, technical, investigative, or other responsible work. Experience in substantive and relevant secretarial, clerical, or other responsible work may be qualifying as long as it provided evidence of the knowledge, skills, and abilities (KSA's) necessary to perform the duties of the position to be filled. Experience of a general clerical nature (typing, filing, routine procedural processing, maintaining records, or other nonspecialized tasks) is not creditable.



      OR



      COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.



      SPECIALIZED EXPERIENCE: GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience with business practices, accounting principles, and Federal tax laws, rules and regulations sufficient to perform the duties of this position. To be qualifying your experience should be sufficient to demonstrate: Experience with tax code and regulations applicable to individual income, excise, and employment taxes, sufficient to provide educational assistance on taxpayer rights, tax law, and IRM policies; Experience with tax analysis techniques to apply appropriate tax laws and regulations to individual cases; Experience with the interrelationships between Federal and state laws; Experience with interviewing techniques needed to determine the nature of taxpayer assistance. Experience communicating orally and in writing, in-person, via telephone, and utilizing web-based computer applications.



      OR



      EDUCATION: One year of graduate education in a related field of study. OR Superior Academic Achievement may be met by having a Bachelors degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in your major field of study or those courses in your major completed in the last two years of study, or rank in the upper one third of your class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.



      OR



      COMBINATION OF EXPERIENCE AND EDUCATION: Combination of qualifying graduate education and experience equal to that amount required.



      SPECIALIZED EXPERIENCE: GS-09 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience with tax code and regulations applicable to individual income, excise, and employment taxes, sufficient to independently provide educational assistance on taxpayer rights, tax law, and IRM policies; Experience with tax analysis techniques to apply appropriate tax laws and regulations to individual cases; Experience with the interrelationships between Federal and state laws; Experience with interviewing techniques needed to independently determine the nature of taxpayer assistance; Experience communicating orally and in writing, in-person, via telephone, and utilizing web-based computer applications.



      OR



      EDUCATION: Master's or equivalent graduate degree in a related field of study at an accredited college or university. OR Two full years of progressively higher level graduate education leading a Master's degree in a related field of study. OR L.L.B. or J.D., if related.



      OR



      COMBINATION OF EXPERIENCE AND EDUCATION: Combination of qualifying graduate education and experience equal to that amount required.

      AND



      TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as . For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".



      For more information on qualifications please refer to .



      Education

      For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.



      A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .



      FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click for Foreign Education Credentialing instructions.



      Additional information


      • We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.

      • This is a bargaining unit position.
      • Tour of Duty: Day Shift- Monday-Friday 8:00am to 4:30pm
      • Alternative work schedule, staggered work hours or telework may be available.
      • **ADDITIONAL REQUIREMENTS- To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement/enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
      • Relocation expenses - None



        This announcement will establish an inventory of applicants. This inventory will be used to fill vacancies in the locations listed and additional vacancies as they become available for the next 6 months contingent upon funding and space requirements. Applicants must apply by the closing date of the announcement (11:59 pm ET), 07/05/2023 , to be considered.







        • Benefits



          A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .






          Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.







          Required Documents


          The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.



        • Online Application - Questionnaire
        • Education - See Education Section above
        • Registration/License (if applicable) - active, current registration/license

        • Military Spouses (if applicable) - You MUST submit verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage) AND:



          • a copy of your spouse's active military orders; OR
          • verification of your spouse's 100% service-connected disability (e.g., VA Letter and/or DD-214); OR
          • verification of the service member's death while on active duty (DD-1300/Death Certificate). You are not eligible if you were not married to the veteran at the time of death or have since remarried.



          • Current and Former Federal Employees Documentation (if applicable) - You MUST submit a copy of your most recent SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and competitive service status (Position Occupied/Block 34 should reflect "1" and Tenure/Block 24 should reflect "1" or "2"). If applying for a higher grade, it is recommended that you provide an SF-50(s) or equivalent which clearly demonstrates you meet the 52-week time-in-grade requirement (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held).
          • Performance Appraisal/Awards: You are strongly encouraged to submit a copy of your most recent, signed, completed annual performance appraisal which includes the final rating and copies of any incentive/performance awards you received. Providing these documents allows the selecting official information surrounding your potential to fulfill the duties and responsibilities of the position being filled.



            Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).




            How to Apply

            The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 07/05/2023 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 07/05/2023.



            To preview the Application Questionnaire, please click the following link:

            • To begin the application process, click the "Apply Online" button.
            • You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
            • To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 07/05/2023.
            • After submitting an online application, you will be notified whether or not you are required to complete additional online assessments through the USA Hire Competency Based Assessment system and will be provided any necessary instructions at that time. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.

            • Note, set aside adequate time to take these assessments. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under Track my application link for the corresponding application.




              To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. On the Home page, scroll down and locate your job application. Once the job has been located, click the Track this application link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: .



              Reasonable Accommodation (RA) Requests (USA Hire Competency Based Assessments): If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:



              Agency contact information


              (ERC) Employee Resource Center



              Phone



              Email



              Website





              Address


              Wage and Investment Customer Assistance, Relationship and Education

              1111 Constitution Ave NW

              Washington, DC 20224

              US






              Next steps


              Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.



              Based on your application and your responses to the application questionnaire, you may be presented with instructions to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).



              Your assessment results will be kept on record for the life of the assessment and used toward future positions for which you might apply that require the same assessments. If you fail any part of the assessment, you will need to wait 8 months from your test date to retake it. Due to a change in testing requirements, scores rendered prior to 12/1/2021 will no longer be valid.



              Before attempting to take the USA Hire Competency Based Assessments, visit to determine if your computer is likely to experience any issues during testing. If you have questions about the computer requirements or require technical assistance please contact . If you accidently deleted the invitation to the USA Hire Competency Based Assessments or otherwise need the information re-sent (e.g., you feel you have not received it due to a SPAM filter), you should contact to request the invitation to be re-sent. Requests to re-send invitations to the USA Hire Competency Based Assessments must be received by BEFORE the close of the Job Opportunity Announcement.



              Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.



              Fair & Transparent

              The Federal hiring process is set up to be fair and transparent. Please read the following guidance.











Keywords: Internal Revenue Service, Monroe , Individual Taxpayer Advisory Specialist- Area 3 Roster, Accounting, Auditing , Monroe, Louisiana

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