MonroeRecruiter
the smart solution for Monroe jobs

Collections Specialist II

Company: CenturyLink
Location: Monroe
Posted on: May 17, 2019

Job Description:

About CenturyLink CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business. Job Summary The role of the Coordinator II will be to collect revenues owed from CFS business customers and to assist with initiating basic billing inquiries and disputes based on customer feedback related to their invoices. You will be expected to provide superior customer service to help build a loyal customer base, improve our ability to retain our current customer base, and provide quick responses and resolutions to their concerns for prompt payment receipt. You will be required to educate our customers on the different payment methods available to make their payments timely while explaining the payment terms negotiated as part of their contract agreement and the outlined consequences for failure to adhere to those terms. Conflict resolution and negotiation skills will be utilized on-a-daily basis. These are call-center like activities with quick resolution to outstanding balances. Demonstrates a bias for action and a sense of urgency; sets goals and makes clear commitments to deliver results and meet deadlines; manages conflicting priorities; deals effectively and promptly with problems; maintains momentum and recovers quickly from setbacks. Job Description Job Responsibilities : * Receive inbound calls from CenturyLink business customers for collections, payment arrangements, and simple billing inquiry * Meet established collection objectives monthly which will include collecting and managing past due accounts and outstanding invoices for moderate sized customers. * Use various computer systems/screens simultaneously * Build and maintain strong customer rapport * Consult, multi-task, and problem solve with the customer * Perfect the customer experience by providing excellent service on every interaction (phone calls, s, meetings, conference calls, etc.) * Preparation of monthly collection reports, recommendations, and credit approval decisions on new accounts which will include credit memos and write-off activities * Teamwork and collaboration with Sales Support, Customer Service, Billing Operations, Billing Inquiry, and Accounts Receivable teams in reconciling accounts. * Possess the ability to overcome objections and offer solutions to resolve potential roadblocks during the collection process. * Ability to locate, review, and comprehend the terms of the contractual agreements governing the servicing relationship between the customer and CTL. * Required to work onsite at all times, cannot work remotely * Computer literacy/good typing skills. Advanced profiency in the use of Microsoft Office (excel, outlook & word) * Peer coaches Qualifications Minimum Qualifications: * Strong communication skills (written and verbal) preferred * Multi-tasking and problem-solving skills * Good listening skills are necessary for consultative collections and to negotiate solutions that benefit the company and the customer * Outstanding customer service skills * Ability to manage your time wisely to accomplish your daily, weekly, and monthly goals * Bachelor's degree in Finance, Accounting, or Management (substitution of 4 years of work experience will be allowed for the educational requirement) Preferred Qualifications: * Previous call center experience * 5 years collections and/or finance related experience Education

Keywords: CenturyLink, Monroe , Collections Specialist II, Accounting, Auditing , Monroe, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Accounting, Auditing Jobs


Financial Services
Description: The Agent OpportunityWe look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially rewarding Have key entrepreneurial (more...)
Company: State Farm
Location: Bossier City
Posted on: 05/27/2019

Sr. Accountant
Description: CenturyLink NYSE: CTL is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, (more...)
Company: CenturyLink
Location: Monroe
Posted on: 05/21/2019

Accountant/Bookkeeper
Description: Manpower has a permanent position open in Shreveport, Louisiana for a Full-time Bookkeeper for a locally-owned retail business. Job Description Accountant/Bookkeeper
Company: Manpower
Location: Shreveport
Posted on: 05/15/2019


Sr. Accountant - Monroe, LA
Description: About CenturyLink br br CenturyLink NYSE: CTL is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on (more...)
Company: CenturyLink
Location: Monroe
Posted on: 05/20/2019

Collections Specialist II
Description: About CenturyLink CenturyLink NYSE: CTL is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer (more...)
Company: CenturyLink
Location: Monroe
Posted on: 05/17/2019

Financial Services Agent
Description: The Agent OpportunityWe look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially rewarding Have key entrepreneurial (more...)
Company: State Farm
Location: Bossier City
Posted on: 05/27/2019

Collections Specialist III
Description: About CenturyLink br br CenturyLink NYSE: CTL is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on (more...)
Company: CenturyLink
Location: Monroe
Posted on: 05/13/2019

Senior Manager Tax
Description: About CenturyLink br br CenturyLink NYSE: CTL is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on (more...)
Company: CenturyLink
Location: Monroe
Posted on: 05/27/2019

Preset Appointments! Financial Sales! Big Bucks!
Description: We do NOT merely save small business owners money on their merchant credit card processing fees.
Company: Colorado Protection, LLC - zipCCfees
Location: Shreveport
Posted on: 05/21/2019

Preset Appointments! Financial Sales! Big Bucks!
Description: We do NOT merely save small business owners money on their merchant credit card processing fees.
Company: Colorado Protection, LLC - zipCCfees
Location: Monroe
Posted on: 05/27/2019

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

Monroe RSS job feeds