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Operations Engineer II

Company: CenturyLink
Location: Monroe
Posted on: February 8, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary
The Operations Engineer II is responsible for the maintenance, monitoring, and repair of complex network issues on the BI team. In-depth knowledge of networking protocols, BI platforms, SS7 network architecture, Crystal Reports, maintenance contract renewals, and troubleshooting methodology. Contributes to the development of tickets with support teams. Completes complex tasks in creative and effective ways. Liaison with IT for BI team support. Backup for Management, to represent BI team. Works directly with VIAVI Operational Assistant to address issues. Supports complex, diverse, and/or technical analysis regarding planning, programs and systems. Acts as a liaison on specific projects with other work areas.

In addition to resolving difficult network issues, reviews maintenance and configuration procedures, performs root cause analysis for network events, implements assigned network maintenance and deployment work, and updates network documentation as necessary. Excellent communication skills are necessary for this position as the successful candidate interfaces with management, SS7 Engineering, SS7 NOC support teams, and other internal organizations.

Job Description
Evaluates systems and programs and develops solutions and improvements in partnership with business partners.
Works under limited supervision
Uses several techniques to solve complex problems where analysis of situations or data requires a review and analysis of several factors. May lead the implementation of tactical plans in support of strategic initiatives
Integrates customer/client needs and concerns with business issues Influences, inspires or persuades others in order to accomplish work objectives. Serves as an advocate for client and represents internal and external customers on specific projects with other work areas
Familiarity with data visualization concepts, Splunk, R, Python, SQL and structured and unstructured databases preferred but not required
Owns and works escalated issues to completion. Joins technical issue conference calls, assesses network impact, implements corrective action to restore network to original condition, engages other teams as necessary, provides regular status updates to management and writes up the event post-mortem from a technical standpoint.
Performs root cause analysis and provides proposed corrective actions. Creates and executes procedures to address corrective actions and resolves chronic failures.
Clearly communicates expected and/or impact to internal customers and/or network.
Provides technical support and guidance to the BI teams.

5+ years related experience with Bachelors / 2+ years related experience with Masters

Alternate Location: US-Colorado-Littleton; US-Louisiana-Monroe

Requisition #: 217163

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Monroe , Operations Engineer II, Engineering , Monroe, Louisiana

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