Field Service Engineer I

Company: Olympus
Location: Monroe
Posted on: November 12, 2021

Job Description:

Working Location: Louisiana, Alexandria; Louisiana, Monroe; Louisiana, Shreveport Are you looking for a company that cares about people's lives and health, including yours? At Olympus, we help make people's lives healthier, safer and more fulfilling, every day. Let's inspire healthier lives, together. Job Description This is an entry level position for a new employee with minimal or no prior knowledge of Endoscopy, surgical products or the medical field. Under general guidance, the employee will learn the core competencies of the proper operation, maintenance and repair techniques for the current Olympus product line. With direction of the Manager and/or experienced Field Engineers, the employee will provide technical service & sales support for the entire Olympus medical product portfolio and build strong customer relationships to strengthen the Olympus brand. The employee will conduct service calls independently as skill set develops. When required, he/she will obtain the assistance of a more experienced engineer to solve problems in which he/she is not yet familiar. The employee will possess and practice good teamwork, problem solving and customer service skills. Job Duties * Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all endoscope, mechanical, electronic, video, computer, LAN and network products. Provide new sales, sales demonstrations and/or trade show support. Quote and install cabling projects that includes soldering, terminating and pulling cable. * Troubleshoot, diagnose, and repair the entire line of medical electronic, video, computer and network products on customer premises, at Olympus repair facilities, and when necessary via telephone. * Provide pre-site inspection, preventative maintenance and customer care support. Escalate support issues when customer satisfaction is jeopardized and report all product non-conformance and safety concerns. Establish and maintain open lines of communication with key internal and external customers to remain current with support, repair and on-going issues (i.e. installations, upgrades, persistent problems). * Provide pre and post sales education and training support for all endoscope, reprocessor, electronic, video, computer and network products. * Create and maintain accurate service visit records and checklists to reflect equipment support and repair activities. Documentation may include labor and travel reporting, parts consumption, problem summary text and checklist completion. * Maintain accurate attendance timesheet entry on a daily basis. Manage overtime and request overtime approval as needed. * Maintain all assigned assets in a neat and organized manner, including but not limited to company vehicle, laptop computer, cell phone, repair parts and tools. Return defective or unneeded material in a timely manner. Ensure chemicals and tools comply with expiration dates. * Employees will be required to be trained through structured corporate training programs, on the job training, study of Olympus marketing materials, sales brochures and available self-study programs. Meet all assigned targets and goals set by Corporate, Regional and Field Service Managers. * Professionalism-Cooperate and participate as an effective team member in creating a positive working environment; Demonstrate positive corporate citizenship; Ensure professional and timely communication with all internal/external customers. * Perform all other duties as assigned. Job Requirements REQUIRED QUALIFICATIONS * Associate's degree in Electrical, Electronics, Bio Medical, or Computer Science from an accredited college or university (or equivalent knowledge) required. * Minimum of 1 year experience servicing and repairing electrical and/or electronic equipment. * Must hold a valid U.S. Driver's License at all times that is not revoked or suspended in any state, province or other jurisdiction. * Experience in field service and/or sales support. * Proficient in technical issue management. * Must meet the eligibility requirements to operate a company vehicle as outlined in the OCA Fleet Program. * Work flexible hours to include occasional short notice overtime and weekend work * Air and automobile travel, including overnight travel and occasional short notice travel, within 24 hours notice. PREFERRED QUALIFICATIONS * Bachelor's degree preferred. * Successful completion of CompTIA Net+ or CompTIA A+ or other similar industry recognized certification required within one year of hire. * Solid working knowledge of electronics, personal computer hardware, and software and LAN concepts. * Experience working with and troubleshooting electromechanical / microprocessor based products is desirable. * Ability to use electronic test equipment. * Demonstrated decision making ability towards solving problems while working under pressure and effectively communicate these solutions to co workers and customers. * All individuals in this role must comply with all vendor credentialing requirements inclusive of, but not limited to, medical vaccinations, training requirements and policies. Individuals must also complete annual bloodborne pathogen training, operating room protocol training and obtain Hepatitis B vaccination. We realize work isn't just a job to you. It's a big part of your life, but not the only part. That's why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks - so you can be ready for where life can take you. Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world. Olympus' Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus' Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com. Olympus---True To You. True To Society. True To LIFE. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Posting Notes: -- United States (US) -- Louisiana (US-LA) -- Alexandria --

Keywords: Olympus, Monroe , Field Service Engineer I, Engineering , Monroe, Louisiana