Senior Operations Engineer - Monroe LA, Apopka FL, Tempe AZ, Tulsa OK, Norcross GA

Company: Lumen
Location: Monroe
Posted on: November 22, 2021

Job Description:

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen--s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies. The Role We are looking for talented individuals with proven experience in a DevOps role with a focus on network tools andautomation. This position will support the Network and Customer Transformation organization and is anopportunity to work in a DevOps environment for one of the largest IP and voice networks in the world. In this role,you will assist with the creation and support of bots, scripts, and/or tools to facilitate automation and technicianefficiency. Ideal candidate has software development, RPA, and/or machine learning experience in addition togeneral knowledge of networking concepts. The Main Responsibilities

• Work closely with the Network and Customer Transformation organization individually or in collaborative teams to design, develop, and deliver tools, scripts, and other automation solutions for clients throughout the Lumen organization.
• Work in an Network Operations environment amongst network technicians with a goal of optimizing troubleshooting procedures and expanding technician capabilities via automation and tools.
• Champion methodology by demonstrating ownership of all aspects of the development lifecycle
• Develop, test, deploy, and provide support for end-to-end Robotic Process Automation objects and workflows as per client requirements.
• Communicate with all stakeholders throughout a project to gain clarification of requirements, provide project status, identify gaps, identify issues, discuss schedules
• Influence the work of others in order to drive medium & large projects to successful completion through effective project management, customer interaction, and IT coordination
• Effectively estimate the time it will take for themselves and others to perform tasks and are able to influence the team's work to be completed within those timeframes
• Effectively categorize support problems and respond with the appropriate level of urgency
• Provide support and enhancements for existing applications and procedures.
• Provide on-call support of bots, tools, and systems as requested.
• Write documentation and provide knowledge transfers to users and support teams. What We Look For in a Candidate
  • Bachelors degree or equivalent education and experience. Typically with 6+ years related experience.
  • Demonstrated ability to work closely with network engineers and software developers.
  • Experience in the following areas:
  • Machine learning, data science, or other forms of predictive analysis.
  • Robotic process automation (RPA) tools such as UIPath, Blue Prism, Automation Anywhere, etc.
  • Orchestration platforms such as Itential or Anuta.
  • Agile methodology of project management.
  • Working in Linux and Windows environments.
  • Hands-on with programming/scripting languages such as Java/C++, Python, Perl, etc.
  • Databases, including MySQL and Oracle.
  • L2/L3 networking protocols such as MPLS, BGP, 802.1q, and TCP/IP.
  • Continuous improvement mindset and the ability to analyze business processes to identify process improvements and optimization.
  • Ability to assess the current state, identify opportunities for improvement and innovation, and lay out a roadmap for the future state that leverages automation technologies.
  • Ability to effectively communicate complex technical matters in business terms.
  • Ability to act swiftly under pressure, prioritize, and adapt to changing priorities.
  • Strong leadership, teamwork, interpersonal, verbal and written communication skills. What to Expect Next Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #: 252233EEO Statement
    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, --protected statuses--). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.Disclaimer
    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
    Salary Range Salary Min : 72540Salary Max : 161520This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Salary Range Salary Min : 72540Salary Max : 161520 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen, Monroe , Senior Operations Engineer - Monroe LA, Apopka FL, Tempe AZ, Tulsa OK, Norcross GA, Engineering , Monroe, Louisiana