Lead Operations Engineer - US Various Locations
Company: Lumen Technologies
Location: Monroe
Posted on: August 2, 2022
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Job Description:
About Lumen
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen's network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook:
/lumentechnologies, Instagram: @lumentechnologies and YouTube:
/lumentechnologies.
The Role
Contributes to the deployment and support of Lumen's Next
Generation 9-1-1 infrastructure and other 911 systems. Recognized
across the organization as a developing subject matter expert on
911 technologies and sought as a resource for resolution of complex
problems. Ability lead small team projects, provide training and
advise others on 911 technologies. Expected to document and drive
resolution of complex problems. Undertakes multiple highly complex
911 projects that may require coordination across multiple business
units. Coordinate end to end strategies for repair, deployment, and
maintenance of hardware and software in support of Lumen's 9-1-1
NGCS network, customer premise equipment and call handling
equipment.
Responsible for outage response, high-level systems analysis,
evaluation, documentation, and implementation requiring a thorough
knowledge of administrative and technical skills related to Lumen's
NCGS Core Services and 9-1-1 Call Handling Equipment.
Directs and contributes during all phases of system development
with emphasis on outage response and repair, analysis, evaluation,
integration, testing, and acceptance phases.
Coordinate end to end strategies for repair, deployment, and
maintenance of hardware and software in support of Lumen's 9-1-1
NCGS network, customer premise equipment and call handling
equipment.
Duty Rotation with on call responsibilities, though travel is
uncommon the selected candidate may be required to visit company
and customer locations, Call Handling Equipment Lab and Application
support duties dependent on location.
The Main Responsibilities
* Establish and document process rules around network equipment
configurations for assigned networks and customer premise
equipment
* Maintain up-to-date knowledge of all NG-9-1-1 networks, 9-1-1
systems and call handling equipment
* Lead and participate in the development and writing of technical
job instructions, white papers, and training related to technology
and operational expectations
* Drive automation projects in partnership with internal developer
resources
* Respond to escalated issues and provides technical support for
the designated technical functions (e.g., Engineers, NOC, Field
Operations, etc.) as necessary
* Provide support by answering questions from internal clients and
team members and ensure functions are completed on-time,
efficiently, and in a quality-oriented manner
* Keep up to date on current workflow and department procedures in
order to respond to questions, provide work direction, or complete
tasks
* Support inquiry response and conduct outage related research and
analysis
* Active member of On-Call rotational support and function as a
Subject Matter Expert (SME/Leader) during technical outages and or
incidents
* Thoroughly document requirements according to departmental
standards and methodologies
* Continuously evaluate interfaces with other departments,
divisions, and the efficiency and effectiveness of workflow between
areas of responsibility
* Document all activities and efforts related to outage response in
ticketing system
* Function as an operational liaison between various business units
and leaders, as well as between internal staff and external
vendors
* Continue to stay current on assigned business unit technologies
to provide continuous tier three level support as needed
What We Look For in a Candidate
* Minimum 8 years experience in the following
* Voice engineering work or similar position/role
* Voice Network operations
* First-hand knowledge of SIP, H.323, TCP/IP protocols
preferred
* First-hand knowledge of ACME, Perimeta SBC preferred
* First-hand knowledge of Sonus (GSX, PSX, SGX etc.) preferred
* PBX and Circuit based telephone network preferred
* T1/DS0/DS3/IP Ethernet provisioning/test and turn-up and circuit
switch/PSTN network
* Python, Ruby, Intential, NetBrain Automation experience
preferred
* CCNA, CCNP, CCIE, Intrado, Motorola, MSCE, AZURE, AWS, SDWan
certification prefered
Education
* Bachelor's or Master's degree in computer science, engineering,
or a related field is preferred. Experience can be substituted for
educational requirements
What to Expect Next
Based on your job application information you may be given the
opportunity to complete a video interview immediately after
applying. This will include a set of questions for you to record a
response to in addition to Game Challenges. Completion of this
video interview is a requirement in order to be considered for our
open position. Now not a good time? No worries, we will also send
you an email with a link to complete the video interview. We
strongly recommend that you complete this within 5 days of your
application date.
Requisition #: 301331
EEO Statement
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Salary Range
Salary Min :
85230
Salary Max :
189360
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information here. We're able to answer any
additional questions you may have as you move through the selection
process.
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
provisions.
Salary Range
Salary Min :
85230
Salary Max :
189360
This information reflects the base salary pay range for this job
based on current national market data. Ranges may vary based on the
job's location. We offer competitive pay that varies based on
individual experience, qualifications and other relevant factors.
We encourage you to apply to positions that you are interested in
and for which you believe you are qualified. To learn more, you are
welcome to discuss with us as you move through the selection
process.
Keywords: Lumen Technologies, Monroe , Lead Operations Engineer - US Various Locations, Engineering , Monroe, Louisiana
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