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Lead Operations Engineer - US Various Locations

Company: Lumen Technologies
Location: Monroe
Posted on: August 2, 2022

Job Description:

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Contributes to the deployment and support of Lumen's Next Generation 9-1-1 infrastructure and other 911 systems. Recognized across the organization as a developing subject matter expert on 911 technologies and sought as a resource for resolution of complex problems. Ability lead small team projects, provide training and advise others on 911 technologies. Expected to document and drive resolution of complex problems. Undertakes multiple highly complex 911 projects that may require coordination across multiple business units. Coordinate end to end strategies for repair, deployment, and maintenance of hardware and software in support of Lumen's 9-1-1 NGCS network, customer premise equipment and call handling equipment.

Responsible for outage response, high-level systems analysis, evaluation, documentation, and implementation requiring a thorough knowledge of administrative and technical skills related to Lumen's NCGS Core Services and 9-1-1 Call Handling Equipment.

Directs and contributes during all phases of system development with emphasis on outage response and repair, analysis, evaluation, integration, testing, and acceptance phases.

Coordinate end to end strategies for repair, deployment, and maintenance of hardware and software in support of Lumen's 9-1-1 NCGS network, customer premise equipment and call handling equipment.

Duty Rotation with on call responsibilities, though travel is uncommon the selected candidate may be required to visit company and customer locations, Call Handling Equipment Lab and Application support duties dependent on location.

The Main Responsibilities

* Establish and document process rules around network equipment configurations for assigned networks and customer premise equipment
* Maintain up-to-date knowledge of all NG-9-1-1 networks, 9-1-1 systems and call handling equipment
* Lead and participate in the development and writing of technical job instructions, white papers, and training related to technology and operational expectations
* Drive automation projects in partnership with internal developer resources
* Respond to escalated issues and provides technical support for the designated technical functions (e.g., Engineers, NOC, Field Operations, etc.) as necessary
* Provide support by answering questions from internal clients and team members and ensure functions are completed on-time, efficiently, and in a quality-oriented manner
* Keep up to date on current workflow and department procedures in order to respond to questions, provide work direction, or complete tasks
* Support inquiry response and conduct outage related research and analysis
* Active member of On-Call rotational support and function as a Subject Matter Expert (SME/Leader) during technical outages and or incidents
* Thoroughly document requirements according to departmental standards and methodologies
* Continuously evaluate interfaces with other departments, divisions, and the efficiency and effectiveness of workflow between areas of responsibility
* Document all activities and efforts related to outage response in ticketing system
* Function as an operational liaison between various business units and leaders, as well as between internal staff and external vendors
* Continue to stay current on assigned business unit technologies to provide continuous tier three level support as needed

What We Look For in a Candidate

* Minimum 8 years experience in the following
* Voice engineering work or similar position/role
* Voice Network operations
* First-hand knowledge of SIP, H.323, TCP/IP protocols preferred
* First-hand knowledge of ACME, Perimeta SBC preferred
* First-hand knowledge of Sonus (GSX, PSX, SGX etc.) preferred
* PBX and Circuit based telephone network preferred
* T1/DS0/DS3/IP Ethernet provisioning/test and turn-up and circuit switch/PSTN network

* Python, Ruby, Intential, NetBrain Automation experience preferred
* CCNA, CCNP, CCIE, Intrado, Motorola, MSCE, AZURE, AWS, SDWan certification prefered


* Bachelor's or Master's degree in computer science, engineering, or a related field is preferred. Experience can be substituted for educational requirements

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 301331

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen Technologies, Monroe , Lead Operations Engineer - US Various Locations, Engineering , Monroe, Louisiana

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