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Field Technician

Company: Cable One, Inc.
Location: Monroe
Posted on: April 8, 2019

Job Description:

SUMMARYThe Field Technician performs commercial and residential installations, completes repairs, terminates service, and relocates existing equipment.RESPONSIBILITIES* Performs the installation of customer service drops or outlets in a manner that is courteous, professional, and in accordance with Cable One policy and procedures, along with specification compliance in the National Electrical Code (NEC)-Article 820, and in the applicable sections of the National Electrical Safety Code (NESC).* Uses electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer-owned equipment to the output of the first distribution amplifier.* Terminates cable, data and telephony services in a manner that is in compliance with Cable One policies and procedures.* Assures proper upstream and downstream signal levels at each termination on the customer's premises.* Relocates customer service drops or outlets in a manner that is in compliance with all Cable One policies and procedures.* Monitor and record incidences of system and drop leakage.* Performs after-hours network stand-by, troubleshooting and repair.* Operates and maintains vehicle, tools, test equipment and other company owned equipment in accordance with system guidelines and procedures.* Educates customers as to the proper operation of all services, equipment, and home terminal units (HTU's) and customer owned equipment.* Seeks the opportunity to initiate the sale of new cable services, or upgrades of existing services and additional outlets.* Collects payments and obtains appropriate customer acknowledgements in accordance with Cable One cash handling policies via electronic work order and routing system (WFM) and other methods as required.Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.EDUCATION and/or EXPERIENCE* High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.* Successful completion of the Field Technician training course at the Cable One Technical Training Center is required within 9 months of employment.CERTIFICATES, LICENSES, REGISTRATIONS* Valid driver's license and a good driving record.OTHER QUALIFICATIONS* Ability to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.* This position requires the ability to work a variable schedule.* This position will require occasional travel.

Keywords: Cable One, Inc., Monroe , Field Technician, Engineering , Monroe, Louisiana

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