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Manager Service Delivery I

Company: CenturyLink
Location: Monroe
Posted on: January 11, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.



Job Summary
The scope of this position is to lead a team of Account Consultant Service Managers in the support, account management, executive escalation, relationship/performance management, and retention of key Wholesale existing customer base. This is accomplished by heading up post-order service support issues relating to ordering, provisioning, billing, repair, and retention of CenturyLink Wholesale Products and Services.



Job Description
Job Responsibilities:

Manage, lead, and support activities of the account consultant team
Hire and manage performance of assigned departmental employees
Ensure the assigned employees are trained on current products and processes
Employee development, formalized and scheduled training programs for assigned employees
Develop, implement, and monitor departmental goals and KPIs
Special projects as assigned
Data analysis and performance reporting creation and delivery
Create executive relationships with large wholesale customer operation teams



Qualifications


Preferred Qualifications:

Proven ability in managing large teams
5 years of experience with CenturyLink products, processes and support functions with experience working with Billing, Repair Centers and Ordering & Provisioning Operations organizations
Data and statistical analysis
Proficient in MS Excel, Powerpoint, Word, Visio
Process gap identification and improvement

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.





Education
Alternate Location: US-Colorado-Broomfield; US-Louisiana-Monroe; US-Ohio-Dublin

Requisition #: 218706

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Monroe , Manager Service Delivery I, Executive , Monroe, Louisiana

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