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Sr Director Digital Experience

Company: CenturyLink
Location: Monroe
Posted on: February 14, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Job Summary

CenturyLink is looking for a UI/UX design leader to spearhead digital transformation for the consumer digital experience. This Sr Director will build and lead a team to develop innovative and elegant digital experiences anchored by research and data-driven design. This is a team of creative designers, information & interaction architects, content writers and researchers who may partner with external agency partners to evolve user experience. The team will produce research, customer journeys, wireframes, flow diagrams, visual mock-ups and design standards to drive projects that have immediate impact on the business in addition to shaping long-term strategies.Job Description

What youll do

Total creative oversight, research, execution, testing, quality of design, and on-time delivery for digital channels

Attract, develop, and retain top designers, IxD, IA, UX and copy talent

Research emerging engagement technologies to deliver an engaging and intuitive experience

Build a culture of data-driven decision making thru iterative testing and research initiatives

Design user journeys and flows to clearly illustrate function, look, feel and overall experience

Improve conversion and NPS and app ratings thru continuous improvements to platform, technical features, performance and merchandising

Establish and promote design guidelines, best practices and standards

Drive disciplined and systematic UX research and online testing practice

Invent new features and experiences that solve customer issues and differentiate CenturyLink

Outspoken advocate for users, conducting research and tests to inform design decisions

Align decisions with high-level organizational strategies, KPIs and business objectives.

Develop and provide period review of testing and research outputs & learnings

Lead collaboration with product team leaders, business owners, brand teams, and IT.Qualifications

Basic Qualifications:

8+ years experience developing tests and research methodologies that drive user insights to define user flows, and navigation models

5+ years defining design, UI, and copy for web/mobile flows, usability tests and A/B testing

A portfolio that demonstrates creative thinking and deep understanding of UI/UX best practices. Examples demonstrate design, research, strategy, leadership and result

Critical eye for exceptional design and effective practices in delivering design critique.

Experience driving adoption of new ideas into existing complex systems

Extensive knowledge of screen layouts, UI flows, information design, typography, color, composition, production art, and UI specs

Experience leading qualitative and quantitative research methodologies and readouts.

Preferred Qualifications:

--- Advanced degree in Design or Human-Computer Interaction

--- A combination of agency and brand background.

--- Up to date knowledge of design software like Adobe, Sketch and InVision.

--- 5+ years of experience managing a team of designers, content strategists, researchers, UI/U designers and front-end developersEducation

Alternate Location: US-Colorado-Broomfield; US-Colorado-Denver; US-Louisiana-Monroe

Requisition #: 219811

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Monroe , Sr Director Digital Experience, Executive , Monroe, Louisiana

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