Manager, End User Computing

Company: KPMG
Location: Monroe
Posted on: March 16, 2023

Job Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking a Manager, End User Computing to join our Digital Nexus organization.Responsibilities:

• Collaborate with operations and support teams to provide direction/support, streamline processes, gain efficiencies, and enhance the overall user experience; manage and maintain the systems and processes that enable management & security on the endpoints
• Act as point of escalation for Level 3 support and major incidents, working with vendors to resolve complex technical issues
• Interface with internal customers to provide support, training, and technical expertise for services provided and identify emerging technologies that may be applicable to the business
• Review metrics associated to services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside
• Maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plansQualifications:
  • Minimum five years of recent experience working with onshore and offshore business units using exceptional customer service skills to meet project deliverables with minimal disruption
  • Bachelor's degree from an accredited college or university is preferred
  • Enterprise experience with Microsoft Intune supporting the management of physical device and persistent Azure Virtual Desktop based Windows 10/11 Multisession virtual machines in a large-scale global enterprise environment; this includes application packaging and deployment of Win32 based applications using Intune, development of conditional access, application management, application protection, and compliance policies along with custom report development including in-depth knowledge of Microsoft Graph API's and Power BI
  • Experience is also required with SCCM/Intune co-management, MBAM/BitLocker, Azure, Azure AD Connect, Hybrid Azure Ad Join, and Azure AD Self-Service Password Reset along with Windows Hello for Business, Group Policies, Configuration Service Profiles, Microsoft Defender for Business, Windows Defender Application Control (WDAC), PowerShell scripting, user state/data migration using USMT, as well as SQL and Windows Server management and administration supporting related End User Computing management tools and the transition of those tools/workloads to cloud-based services
  • Strong understanding of various infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, and VPN
  • Excellent verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork; exceptional trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; able to participate in resource planning processes based on defined organizational plansKPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

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