Manager, End User Computing
Company: KPMG
Location: Monroe
Posted on: March 16, 2023
Job Description:
Known for being a great place to work and build a career, KPMG
provides audit, tax and advisory services for organizations in
today's most important industries. Our growth is driven by
delivering real results for our clients. It's also enabled by our
culture, which encourages individual development, embraces an
inclusive environment, rewards innovative excellence and supports
our communities. With qualities like those, it's no wonder we're
consistently ranked among the best companies to work for by Fortune
Magazine, Consulting Magazine, Working Mother Magazine, Diversity
Inc. and others. If you're as passionate about your future as we
are, join our team.KPMG is currently seeking a Manager, End User
Computing to join our Digital Nexus
organization.Responsibilities:
- Collaborate with operations and support teams to provide
direction/support, streamline processes, gain efficiencies, and
enhance the overall user experience; manage and maintain the
systems and processes that enable management & security on the
endpoints
- Act as point of escalation for Level 3 support and major
incidents, working with vendors to resolve complex technical
issues
- Interface with internal customers to provide support, training,
and technical expertise for services provided and identify emerging
technologies that may be applicable to the business
- Review metrics associated to services provided and drive
continual service improvements regardless of where the technology
components, skills, or processes reside
- Maintain documentation, including operational procedures,
knowledge articles, user reference guides, and project
plansQualifications:
- Minimum five years of recent experience working with onshore
and offshore business units using exceptional customer service
skills to meet project deliverables with minimal disruption
- Bachelor's degree from an accredited college or university is
preferred
- Enterprise experience with Microsoft Intune supporting the
management of physical device and persistent Azure Virtual Desktop
based Windows 10/11 Multisession virtual machines in a large-scale
global enterprise environment; this includes application packaging
and deployment of Win32 based applications using Intune,
development of conditional access, application management,
application protection, and compliance policies along with custom
report development including in-depth knowledge of Microsoft Graph
API's and Power BI
- Experience is also required with SCCM/Intune co-management,
MBAM/BitLocker, Azure, Azure AD Connect, Hybrid Azure Ad Join, and
Azure AD Self-Service Password Reset along with Windows Hello for
Business, Group Policies, Configuration Service Profiles, Microsoft
Defender for Business, Windows Defender Application Control (WDAC),
PowerShell scripting, user state/data migration using USMT, as well
as SQL and Windows Server management and administration supporting
related End User Computing management tools and the transition of
those tools/workloads to cloud-based services
- Strong understanding of various infrastructure technologies
such as WAN/LAN, TCIPIP, DHCP, DNS, and VPN
- Excellent verbal/written communication, with ability to
effectively interact with individuals at all levels of
responsibility and authority; must be able to prioritize, delegate
and foster the development of high-performance teams to
lead/support an environment driven by customer service and
teamwork; exceptional trouble-shooting and organizational skills
and ability to work on multiple projects simultaneously; able to
participate in resource planning processes based on defined
organizational plansKPMG LLP (the U.S. member firm of KPMG
International) offers a comprehensive compensation and benefits
package. KPMG is an affirmative action-equal opportunity employer.
KPMG complies with all applicable federal, state and local laws
regarding recruitment and hiring. All qualified applicants are
considered for employment without regard to race, color, religion,
age, sex, sexual orientation, gender identity, national origin,
citizenship status, disability, protected veteran status, or any
other category protected by applicable federal, state or local
laws. The attached link contains further information regarding the
firm's compliance with federal, state and local recruitment and
hiring laws. No phone calls or agencies please. KPMG does not
currently require partners or employees to be fully vaccinated or
test negative for COVID-19 in order to go to KPMG offices, client
sites or KPMG events, except when mandated by federal, state or
local law. In some circumstances, clients also may require proof of
vaccination or testing (e.g., to go to the client site).
Keywords: KPMG, Monroe , Manager, End User Computing, Executive , Monroe, Louisiana
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