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Manager, Marketing Operations

Company: CenturyLink
Location: Monroe
Posted on: May 9, 2019

Job Description:

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

Job Summary

The Manager of Marketing Operations leads the Consumer Business Intelligence Analytics and Executive Reporting team. This role is responsible for leading a team of analysts to support the Consumer business and help drive effective decisions with data-based analytics. This role is also responsible for producing many recurring reports around key performance indicators for various levels of leadership and across organizations.

Job Description

The Manager of Marketing Operations leads the Consumer Business Intelligence and Executive Reporting team. The position is responsible for leading a team of analysts that produce data-based analytics and key performance indicator reporting. This team is responsible for ensuring the Consumer marketing strategies and initiatives are realizing anticipated outcomes. The team is responsible for creating new reporting with various views to help monitor impacts of certain business changes. In addition to building predetermined views and reports on a recurring basis, the team is also responsible for proactively identifying trends in data to help guide leadership on future decisions. Additional responsibilities include reviewing customer & product trends, operational & sales trends, and effectively communicating gaps. This role will work with Consumer marketing teams, product managers, strategy managers, finance, IT, operations, and lead cross-functional teams.

Primary Duties:

  • Plan, develop, and implement analytics and reporting to support the Consumer organization
  • Interact with various leaders, intake analytic & report requests, assign projects to team, and provide guidance to business partners based on data-based analytics and reporting
  • Regularly provide leadership and business partners intelligent reporting regarding trends via standard and ad hoc reporting
  • Work with cross-functional teams to drive alignment with the Consumer organization's goals
  • Govern priorities for team with short timeframes
  • Manage expectations of business partners by providing realistic work estimates and work to consistently exceed those expectations
  • Grow team's skillset, provide training opportunities, and develop them in their desired career goals


    • Expert communication, collaboration, analytical, and decision-making skills
    • Strong project management and organizational skills
    • Experience aggregating decentralized data into rational business analysis of performance
    • Ability to make data supported conclusions
    • Strong Microsoft Excel & PowerPoint skills
    • Bachelor's degree or equivalent education and experience
    • 5 years related experience (previous leadership experience preferred)


      Bachelors or Equivalent

      Alternate Location: US-Colorado-Littleton; US-Louisiana-Monroe

      Requisition #: 212403

      This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

      EEO Statement

      We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


      The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Monroe , Manager, Marketing Operations, Executive , Monroe, Louisiana

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