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Senior Lead Project Manager

Company: CenturyLink
Location: Monroe
Posted on: September 3, 2019

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is a technology leader delivering hybrid networking, cloud connectivity, and security solutions to customers located in more than 60 countries. Through its extensive global fiber network, CenturyLink provides secure and reliable services to meet the growing digital demands of businesses and consumers. CenturyLink strives to be the trusted connection to the networked world and is focused on delivering technology that enhances the customer experience.
Job Summary

The Sr. Lead Project Manager will be responsible for developing plans and managing the implementation of activities for multiple moderately to highly complex projects/programs in Consumer Markets. The individual is responsible for management of projects that cross departmental lines between Sales and Care, Repair, and Credit and Collections, among others, and have considerable impact on Consumer employees and customers.Job Description

  • Develop project plans to document project scope, schedule, tasks, and risk management
  • Responsible for the progress of assigned complex projects/processes within budgetary and scheduling guidelines
  • Creation and tracking of projects; escalate and track project issues; document progress and prepare status reports (metrics, summaries, etc) to be communicated in both formal and informal settings
  • Manages new process creation, requirement building along with training and documentation needs
  • Analyze work plans and makes recommendations for improved processes
  • Has accountability for stakeholder management including overall progress, challenges, scope and timing
  • Conduct meetings with stakeholders to determine objectives and execute on deliverables
  • Responsible for identifying and coordinating resource needs within multiple Consumer markets departments and lines of business; and prioritizing those needs for IT
  • Responsible for building and maintaining business relationships, which includes working with all levels and organizations of the company to maintain and provide status of key projects
  • Identify/Analyze process risks and inefficiencies; actively seeks opportunities to transform the business and eliminate costs through these efforts.
  • Provide consistent feedback on improvement opportunities related to current business process
  • Gather input from various channel leads and SMEs to create and validate comprehensive requirements, rollout plans and test plans for their initiatives
  • Lead to ensure that each project is led with high quality and meets the measures of success

    Job Requirements:

    • Bachelors degree or equivalent education and experience.
    • 8+ years experience (6+ with Masters Degree)
    • Completion of formal externally recognized project certification requirements (e.g. PMI, PMP) or a minimum of 5 years of significant project management experience
    • Demonstrated project management skills; must have experience in establishing timelines, detailed reports and executive summaries.
    • Must be proficient in Microsoft Excel, PowerPoint and Word
    • Strong communication skills (oral and written)
    • Excellent analytical and presentation development/delivery skills
    • Ability to identify employee and customer experience gaps
    • Ability to prioritize multiple tasks and meet critical deadlines
    • Ability to communicate project needs to internal and external teams/vendors
    • Experience within or knowledge of telecom industry

      Preferred Qualifications:

      • Experience with coordinating business needs with IT working teams
      • Working knowledge of the Consumer products and procedures
      • Working knowledge of Salesforce and automation tools
      • Working knowledge of Agile processes and User Story creation

        Preferred Locations:

        • Metro Denver
        • Monroe, LA.
        • Will review qualified candidates in other locations for consideration

          Alternate Location: US-Colorado-Broomfield; US-Colorado-Denver; US-Colorado-Littleton; US-Louisiana-Monroe

          Requisition #: 213830

          This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

          EEO Statement

          We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


          The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Monroe , Senior Lead Project Manager, Executive , Monroe, Louisiana

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