Patient Compliance Specialist I (LPN)

Company: Affinity Health Group
Location: Monroe
Posted on: February 15, 2020

Job Description:

At Affinity Health Group, we specialize in taking care of people: our members, our patients, and our employees. We offer competitive salaries and great benefits! Benefits include: Health, Dental, Life, Accidental Death and Dismemberment, Long Term Disability, Paid Time Off, and 401(k).Affinity is currently looking for a Patient Compliance Specialist I (LPN) to work from 8:00AM - 5:00PM, Monday through Friday. Job Summary: The Patient Compliance Specialist I (LPN) will indirectly help the patient manage their health by reviewing/managing electronic medical records (EMR) and working alongside the patient's provider. The Patient Compliance Specialist will manage EMR so that all health data systems meet the standards/regulations of government agencies and accrediting professional organizations. Essential Duties & Responsibilities: Responsible for maintaining AHG patients' compliance with Disease Management, Wellness/Preventative services, appointments/scheduling, and follow-upMaintains confidentiality of all patient health information dataCorresponds/coordinates with AHG clinic nursing staff and AHG providers regarding patient careResponsible for answering and directing high level of phone callsMakes high level of outgoing calls to patients needing follow up services scheduledRequests, processes, and maintains medical records of hospitals, non-AHG clinics, and other medical facilities consistent with medical, administrative, ethical, legal, and regulatory requirementsEnsures that all patient medical information and records is entered into the computer database Assists in the preparation of regularly scheduled reports when neededOffice skills such as printing, emailing, filing, faxing, scanning and organizing will be used daily.Responsible for maintaining the confidentiality of all patient health information data (i.e. EMR, vnet, etc.) in a prompt and highly accurate mannerPossesses working knowledge of AHG and Patient Compliance policies and proceduresNavigate and pull reports from all payor portalPull all Care Gap data from payor portals to call for follow-up appointmentsHandle Patient Portal question/needsCall on Care Gaps for all payorsHandle grievance calls and enter into moduleOther duties as assigned Marginal Duties: --Occasionally performs other duties and responsibilities as assignedKnowledge, Skills, and Abilities: Graduate of accredited Medical Assistant (MA) school or graduate of accredited Practical Nursing (LPN) school 2+ years of experience in the medical field preferred Ability to work with limited supervision and to make decisions based on established policies and procedures Exceptional interpersonal, verbal, and written communication skillsCustomer service-oriented attitude and behavior Intermediate/advanced computer and computer systems skills Experience operating inside electronic medical records Ability to effectively communicate with clerical and management personnel within the work site Supervisory Responsibilities: This position has no supervisory responsibilities Supervision Received: Works under general supervision of the Supervisor of Clinical Quality Management and occasional supervision of the Director of Clinical Services-- -- Working Conditions: Overtime will be occasionally required Travel may be required but is reimbursed accordingly to our travel policy. See travel policy. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Keywords: Affinity Health Group, Monroe , Patient Compliance Specialist I (LPN), Healthcare , Monroe, Louisiana