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Population Health Patient Scheduler (outbound call center)

Company: Affinity Health Group
Location: Monroe
Posted on: January 15, 2023

Job Description:

At Affinity Health Group, we specialize in taking care of people: our members, our patients, and our employees. We offer competitive salaries and great benefits! Benefits include: Health, Dental, Life, Accidental Death and Dismemberment, Long Term Disability, Paid Time Off, and 401(k). Affinity is currently looking for a Population Health Scheduler to work from 8:00AM - 5:00PM, Monday through Friday. Job Summary: The Population Health Scheduler will perform a wide variety of duties in the Population Health Program. Primary concentration will be on calling and coordinating patients for Health Risk Assessment visits by a Nurse Practitioner. The candidate will have strong phone communication and computer skills. Essential Duties & Responsibilities: --- Scheduling patients for Health Risk Assessments by the Nurse Practitioner --- Run Reports through V-Net to help determine appointment needs --- Keep statuses up to date after visit completion --- Prepare Nurse Practitioner folders for home visits or provider offices --- Send disconnect letters to patients who are unable to reach --- Pull claims/diagnoses in V-Net for Nurse Practitioners --- Access, collect, and transfer member information from multiple computer data systems --- Faxing, mailing, and scanning multiple documents --- Answering and filtering phone calls from multiple departments --- Calling from provider's offices to assist with scheduling services or visit with the provider --- Documentation in Excel, V-Net, and Centricity electronic medical records --- Project for calling members needing services, sending letters, giving supervisors reports for each measure to be able to improve the workflows --- Float from HRA/APH as needed --- Schedule and coordinate home visits, make folders --- Scanning, mailing and faxing provider reports --- Field calls for this department --- Coordinate care for SNP members between the Population Health department, SNP case managers, and any other affiliated resources. --- Assist with any new Population Health program initiatives that may arise. --- Assist with card activation project to determine member needs --- Assists the Scheduling coordinator with needs that may arise. Marginal Duties: --- Other duties as assigned --- Floating to APH clinic, provider offices, or assisting NP's within the homes may be needed on occasion --- Assistance with Patient compliance initiatives

Keywords: Affinity Health Group, Monroe , Population Health Patient Scheduler (outbound call center), Healthcare , Monroe, Louisiana

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