Population Health Patient Scheduler (outbound call center)
Company: Affinity Health Group
Location: Monroe
Posted on: January 15, 2023
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Job Description:
At Affinity Health Group, we specialize in taking care of
people: our members, our patients, and our employees. We offer
competitive salaries and great benefits! Benefits include: Health,
Dental, Life, Accidental Death and Dismemberment, Long Term
Disability, Paid Time Off, and 401(k). Affinity is currently
looking for a Population Health Scheduler to work from 8:00AM -
5:00PM, Monday through Friday. Job Summary: The Population Health
Scheduler will perform a wide variety of duties in the Population
Health Program. Primary concentration will be on calling and
coordinating patients for Health Risk Assessment visits by a Nurse
Practitioner. The candidate will have strong phone communication
and computer skills. Essential Duties & Responsibilities: ---
Scheduling patients for Health Risk Assessments by the Nurse
Practitioner --- Run Reports through V-Net to help determine
appointment needs --- Keep statuses up to date after visit
completion --- Prepare Nurse Practitioner folders for home visits
or provider offices --- Send disconnect letters to patients who are
unable to reach --- Pull claims/diagnoses in V-Net for Nurse
Practitioners --- Access, collect, and transfer member information
from multiple computer data systems --- Faxing, mailing, and
scanning multiple documents --- Answering and filtering phone calls
from multiple departments --- Calling from provider's offices to
assist with scheduling services or visit with the provider ---
Documentation in Excel, V-Net, and Centricity electronic medical
records --- Project for calling members needing services, sending
letters, giving supervisors reports for each measure to be able to
improve the workflows --- Float from HRA/APH as needed --- Schedule
and coordinate home visits, make folders --- Scanning, mailing and
faxing provider reports --- Field calls for this department ---
Coordinate care for SNP members between the Population Health
department, SNP case managers, and any other affiliated resources.
--- Assist with any new Population Health program initiatives that
may arise. --- Assist with card activation project to determine
member needs --- Assists the Scheduling coordinator with needs that
may arise. Marginal Duties: --- Other duties as assigned ---
Floating to APH clinic, provider offices, or assisting NP's within
the homes may be needed on occasion --- Assistance with Patient
compliance initiatives
Keywords: Affinity Health Group, Monroe , Population Health Patient Scheduler (outbound call center), Healthcare , Monroe, Louisiana
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