Customer Service Associate (Project Management)

Company: Emerson Electric Co
Location: Monroe
Posted on: April 3, 2021

Job Description:

Customer Service Associate (Project Management)At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values-integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation-inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.Description - External If you are acustomer service/manufacturing professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our West Monroe, LAlocation, you will be responsible for interfacing with industrial manufacturing customers, suppliers, sales representatives, and other employees in functional areas such as finance and production. Duties include job quotation, order entry, purchasing, status monitoring, and trouble shooting. This person will also be responsible for customer satisfaction, profit margins, and on-time delivery. AS A CUSTOMER SERVICE ASSOCIATE, YOU WILL: Solicit information from sales channels on repairs MSDS Onsite Information Repair Requirements Prepare Quotations for sales channels Source Parts & Assembly from shop, factory and vendors Expedite & schedule shop, vendors and factory Arranging special transportation requirements Enter orders in Business Systems Issue Purchase Order, Work Order and prints Assure best price for required delivery Export documentation Update serial cards Assist sales channels, Customers and Technicians on "fit for use" questions Find alternatives to meet customer price & delivery (material and equipment substitutions) Negotiating delivery prior to order entry and advising sales channels/customer of delays Advise Management on human resources requirements, on time performance, and pricing/profitability Enter labor and invoicing as needed WHO YOU ARE: You establish and maintain effective customer relationships. You display a can-do attitude in good times and bad. You consult diverse resources and ask more questions. You learn quickly when facing new situations. Required Education, Experience & Skills: Prior customer service or project management experience, with oversight / responsibility of a product or process from beginning to end Strong communication skills (verbal and written) and ability to manage multiple stakeholders Excellent time management and organizational skills, and ability to multi-task in and out of competing priorities Positive can-do attitude and demonstrated ability to get things done Proficient in Microsoft Office (Word and Excel), and able to type a minimum of 35 - 40 words per minute Legal authorization to work in the United States Preferred Education, Experience & Skills: BS Degree or equivalent experience Experience working in business systems, preferably Oracle Experience in manufacturing / industrial environment, with exposure to valves and process control a plus WHY EMERSON? Our Commitment to Our PeopleWe invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more. We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave.Our success is measured by the positive impact we make on people, our communities and the world in which we live. Learn more about us! .Our Commitment to Diversity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place.Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values and about Diversity & Inclusion at Emerson .Work Authorization Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerEmerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to idisability.administrator@ . Manufacturing & Operations

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