Human Resources Shared Services Coordinator
Posted on: January 12, 2020
CenturyLink (NYSE: CTL) is the second largest U.S. communications
provider to global enterprise customers. With customers in more
than 60 countries and an intense focus on the customer experience,
CenturyLink strives to be the world's best networking company by
solving customers' increased demand for reliable and secure
connections. The company also serves as its customers' trusted
partner, helping them manage increased network and IT complexity
and providing managed network and cyber security solutions that
help protect their business.
Responsible for delivering Human Resources administrative support
to employees, managers and executives through efficient, scalable,
and high quality operational systems and processes. Performing in
rotational assignments, provides 1st tier support to the employee
population primarily in US, Canada, and APAC. Supports and works
closely with HR COEs and HRBP teams in support of the HR
administrative processes. Offers superb customer service by
exemplifying: Accountability, Integrity, Performance, Respect,
Service, and Teamwork.
Aid employees through the voluntary resignation, retirement and
reduction in force processes, working collaboratively within HR and
Legal. Educate exiting employees regarding their benefits, equity
and final pay implications related to termination.
Assists in the training/cross-training of other HR Shared Services
Coordinators on the employment life-cycle and updates process
documentation. Tracks shared services metrics and reviews
communications and suggested edits and content.
Coordinate onboarding activities for new hires while ensuring they
have a positive experience. Respond to candidates', hiring
managers', and recruiters' general onboarding questions,
coordinates interview scheduling, dispositions candidates, arranges
candidate travel, generates offer letters, initiates and monitors
background checks and drug screens, coordinates the completion of
new hire paperwork, and works with multiple stakeholders to procure
equipment for the new hire's start date.
Serve as the primary contact for internal and external HR customers
via the HR Service Center. Respond to all general human resources
questions including: payroll questions, interpretation of human
resources policies and procedures, HR system navigation questions,
invoicing and completing various audits for compliance
Support training teams. Responsible for supporting multiple
training initiatives simultaneously, both in-person and virtually.
Play a key role in the planning and implementation of key training
initiatives and responds to employee inquiries. Daily
administration could include, but is not limited to, calendar
management, catering, classroom set-up, document preparation,
survey administration, and attendance tracking.
Other Job Requirements
High School Diploma/GED and at least 1 year of relevant job
experience with similar essential duties.
* Excellent customer service skills.
* Ability to be flexible, a team player and interface
professionally with all levels of employees, applicants and
vendors, including taking personal responsibility for customer
satisfaction, providing clear explanations and making an extra
effort to satisfy customer needs.
* Demonstrates proclivity to utilize tools and quickly locate
* Capable of handling difficult situations by demonstrating
professionalism and confidentiality.
* Propensity to build solid cross-functional relationships.
* Responds to telephonic and electronic inquiries timely, while
providing friendly, and professional answers to inquiries.
* Coordinates multiple projects, prioritizes effectively, including
producing high quality work under tight deadlines.
* Possesses excellent organizational skills; detail oriented, and
* Ability to maintain a high level of confidentiality.
* Demonstrates a sense of urgency as warranted.
* Strong problem solving and administrative capabilities.
* Detail and numbers-oriented.
* Team-player; always open to offer innovative and constructive
ideas to continue our team's success, processes and efficiency.
* Possess Microsoft Word, Excel and Outlook skills.
Alternate Location: US-Louisiana-Monroe
Requisition #: 218848
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Monroe , Human Resources Shared Services Coordinator, Human Resources , Monroe, Louisiana
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