Senior Human Resources Shared Services Analyst

Company: CenturyLink
Location: Monroe
Posted on: February 15, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.



Job Summary


The North American (NA) HR Shared Services Team Leader contributes to the efficient and effective delivery of the HR operations service to the NA region by:




Job Description
* Supervising day to day tasks to be executed by NA HR Delivery Services (HRDS) team (prioritization, assignments, and execution)
* Provide day to day support, guidance, and training to NA HRDS team members
* Contributing to the maintenance and development of scalable and high-quality HR processes, systems, and knowledge sources
* Being the point of escalation for complex and/or sensitive matters
* Interfacing with key stakeholders and executives both within and outside of HR as needed to resolve employee/candidate needs and subsequently refining existing processes to improve customer experiences over time
* Identifying key data trends and partnering with NA HRDS leadership and other HR stakeholders to ensure world class team process implementation and execution
* Partnering with HRDS Leadership to review resource allocation across HRDS teams to drive engagement and cross training
* As needed, provide support and guidance to peer HRDS teams





Essential Duties**
Duty % of Time Accountable for the day to day work supervision of NA HRDS. Provide support, training, and guidance of the NA HRDS team with the aim of maximizing team capability, knowledge, and focus on achieving SLAs and positive customer feedback. 30% Accountable for monitoring data integrity and quality of HR data, communications, and systems maintained by the HRDS team. 20% Prioritize, develop, and implement HR systems, processes and knowledge sources to facilitate continuous improvement in quality, efficiency, customer service and satisfaction. Identify ways to measure project potential output, and create and manage cross functional process improvement teams drive process improvements to implementation. 40% Liaise with HR leadership where appropriate to ensure team operational capability, performance, capacity, training needs and any issues impacting on the same are shared in a timely manner. Work with HR leadership to support resolution of the same. 5% Directly support all VP and above requests submitted to HR Delivery Services Teams. 5% Total: 100 % ** The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and additional responsibilities may be assigned, as required, by management.




Qualifications
* Demonstrable experience and ability to deliver high quality HR administration service
* Ability to effectively lead, support, guide, and motivate team on a day to day basis
* Ability to identify and drive strategic projects to completion under the purview of direct leadership for the operational improvement of the team
* Ability to effectively share and pass-on knowledge via various learning methodologies (one to one/ team training/ written guides etc)
* Good written communication ability
* Good knowledge of HR administration across North America
* Understanding and awareness of variety of employment legislation across North America. Able to operate and advise in complex employment legislation environment.
* Familiarity with HR systems (manual and computerised).
* Ability to work with HR leaders to implement changes to systems, processes and documentation
* Ability to contribute to the development and improvement of systems, processes and knowledge bases
* Understanding of pensions and benefits administration in NA region
* Ability to effectively manage competing, complex priorities in a fast paced environment
* Ability to identify and utilize trend data to partner with NA HRDS leadership for proactive process adjustment and improvement





Alternate Location: US-Louisiana-Monroe

Requisition #: 219691

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Monroe , Senior Human Resources Shared Services Analyst, Human Resources , Monroe, Louisiana