HR Shared Services Coordinator, Monroe or Broomfield
Company: Lumen Technologies
Location: Monroe
Posted on: April 4, 2021
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Job Description:
About Lumen Lumen is guided by our belief that humanity is at
its best when technology advances the way we live and work. With
450,000 route fiber miles serving customers in more than 60
countries, we deliver the fastest, most secure global platform for
applications and data to help businesses, government and
communities deliver amazing experiences. Learn more about Lumen's
network, edge cloud, security and communication and collaboration
solutions and our purpose to further human progress through
technology at news.lumen.com, LinkedIn: /lumentechnologies,
Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram:
@lumentechnologies and YouTube: /lumentechnologies. The Role
Responsible for delivering Human Resources administrative support
to employees, managers and executives through efficient, scalable,
and high quality operational systems and processes. Performing in
rotational assignments, provides 1st tier support to the employee
population primarily in US, Canada, and APAC. Supports and works
closely with HR COEs and HRBP teams in support of the HR
administrative processes. Offers superb customer service by
exemplifying: Accountability, Integrity, Performance, Respect,
Service, and Teamwork. The Main Responsibilities * Aid employees
through the voluntary resignation, retirement and reduction in
force processes, working collaboratively within HR and Legal.
Educate exiting employees regarding their benefits, equity and
final pay implications related to termination. * Assists in the
training/cross-training of other HR Shared Services Coordinators on
the employment life-cycle and updates process documentation. Tracks
shared services metrics and reviews communications and suggested
edits and content. * Coordinate onboarding activities for new hires
while ensuring they have a positive experience. Respond to
candidates', hiring managers', and recruiters' general onboarding
questions, coordinates interview scheduling, dispositions
candidates, arranges candidate travel, generates offer letters,
initiates and monitors background checks and drug screens,
coordinates the completion of new hire paperwork, and works with
multiple stakeholders to procure equipment for the new hire's start
date. * Serve as the primary contact for internal and external HR
customers via the HR Service Center. Respond to all general human
resources questions including: payroll questions, interpretation of
human resources policies and procedures, HR system navigation
questions, invoicing and completing various audits for compliance
accuracy. * Support training teams. Responsible for supporting
multiple training initiatives simultaneously, both in-person and
virtually. Play a key role in the planning and implementation of
key training initiatives and responds to employee inquiries. Daily
administration could include, but is not limited to, calendar
management, catering, classroom set-up, document preparation,
survey administration, and attendance tracking. * Previous
experience with existing HR processes and systems is preferred What
We Look For in a Candidate * High School Diploma/GED and at least 1
year of relevant job experience with similar essential duties. *
Excellent customer service skills. * Ability to be flexible, a team
player and interface professionally with all levels of employees,
applicants and vendors, including taking personal responsibility
for customer satisfaction, providing clear explanations and making
an extra effort to satisfy customer needs. * Demonstrates
proclivity to utilize tools and quickly locate answers. * Capable
of handling difficult situations by demonstrating professionalism
and confidentiality. * Propensity to build solid cross-functional
relationships. * Responds to telephonic and electronic inquiries
timely, while providing friendly, and professional answers to
inquiries. * Coordinates multiple projects, prioritizes
effectively, including producing high quality work under tight
deadlines. * Possesses excellent organizational skills; detail
oriented, and learns quickly. * Ability to maintain a high level of
confidentiality. * Demonstrates a sense of urgency as warranted. *
Strong problem solving and administrative capabilities. * Detail
and numbers-oriented. * Team-player; always open to offer
innovative and constructive ideas to continue our team's success,
processes and efficiency. * Possess Microsoft Word, Excel and
Outlook skills. Requisition #: 247044 When applying for a position,
you may be subject to a background screen (criminal records check,
motor vehicle report, and/or drug screen), depending on the
requirements for the position. Job-related concerns noted in the
background screen may disqualify you from the new position or your
current role. Background results will be evaluated on a
case-by-case basis. EEO Statement We are committed to providing
equal employment opportunities to all persons regardless of race,
color, ancestry, citizenship, national origin, religion, veteran
status, disability, genetic characteristic or information, age,
gender, sexual orientation, gender identity, marital status, family
status, pregnancy, or other legally protected status (collectively,
"protected statuses"). We do not tolerate unlawful discrimination
in any employment decisions, including recruiting, hiring,
compensation, promotion, benefits, discipline, termination, job
assignments or training. Disclaimer The above job definition
information has been designed to indicate the general nature and
level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities, and qualifications
required of employees assigned to this job. Job duties and
responsibilities are subject to change based on changing business
needs and conditions. Salary Range Salary Min $36090 Salary Max
$80280 This information reflects the anticipated base salary range
for this position based on current national data. Minimums and
maximums may vary based on location. Individual pay is based on
skills, experience and other relevant factors. This position is
eligible for either short-term incentives or sales compensation.
Director and VP positions also are eligible for long-term
incentive. To learn more about our bonus structure, you can view
additional information here. We're able to answer any additional
questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by visiting
https://lumenbenefits.com. Note: For union-represented postings,
wage rates and ranges are governed by applicable collective
bargaining agreement provisions.
Keywords: Lumen Technologies, Monroe , HR Shared Services Coordinator, Monroe or Broomfield, Human Resources , Monroe, Louisiana
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