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Lead IT Systems Analyst - Mobile Application Product Owner

Company: CenturyLink
Location: Monroe
Posted on: February 8, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary
This role will design and manage the mobile app for new consumer CenturyLink service. Your primary focus will be to deliver new and innovative ways to serve consumers thru the mobile app. You will redefine the CenturyLink experience thru a mobile first product vision, strategy, and product roadmap ownership. We are looking for a forward thinking, outcome oriented, and passionate individual with experience developing for mobile devices. You will partner with UX, Engineering, category leaders and Marketing to design, build and launch new app features that meet customer needs.

Job Description
Define strategic vision and tactical priorities for mobile app based on research and analytics
Develop and validate sets of hypotheses on market & customer problems
Generate and implement big ideas to drive business improvements, innovation, and scale
Develop user stories for current and future products based on customer needs
Collaborate with stakeholders on prioritization of features, and manage resources to deliver
Work with the business to distill large initiatives into a deliverable roadmap
Work across teams to ensure production vision and technical execution are in harmony
Identify new opportunities, define the business case and drive organizational alignment
Develop and maintaining a robust backlog of product feature investments
Providing thought leadership by benchmarking features and evaluating competition.
Drive buy-build-partner analysis; where necessary, review potential partner relationships
Own and deliver on key customer experience, engagement and business metrics including App ratings, usage/engagement, revenue and Net Promotor Score.

Minimum Qualifications

Experience developing for mobile devices
5+ years of experience in eCommerce and/or service provider digital support
3+ years of experience owning and driving end-to-end digital based product requirements
3+ experience with elaborating user stories using models, acceptance criteria and examples
Demonstrated knowledge of best practices for interaction design, visual design
Entrepreneurial drive, perseverance, with a proactive style to drive initiatives forward
Organized and detail oriented
Effective and patient communicator; translates technical and non-technical issues
Desire to learn domains quickly; grow as an individual through continuously learning
Passionate and knowledgeable about new and emerging mobile experiences

Strong project management capabilities to manage multiple project streams with a focus on prioritization, resourcing and timely business impact

Preferred Qualifications

Graduate Degree/MBA.
Lean six sigma experience
Bachelor's degree in Computer Science, Business, Product Design, Human Computer Interaction, Information Design, Graphic Design, or a related design or behavioral science discipline

Alternate Location: US-Colorado-Broomfield; US-Colorado-Denver; US-Louisiana-Monroe

Requisition #: 219512

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Monroe , Lead IT Systems Analyst - Mobile Application Product Owner, IT / Software / Systems , Monroe, Louisiana

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