CUSTOMER ORDER RESOLUTION REP
Posted on: February 15, 2020
About CenturyLinkCenturyLink (NYSE: CTL) is the second largest
U.S. communications provider to global enterprise customers. With
customers in more than 60 countries and an intense focus on the
customer experience, CenturyLink strives to be the world's best
networking company by solving customers' increased demand for
reliable and secure connections. The company also serves as its
customers' trusted partner, helping them manage increased network
and IT complexity and providing managed network and cyber security
solutions that help protect their business.
The primary role of the Customer Order Resolution Representative is
to take responsibility for all contact center support activities.
Successful candidates must be able to do multiple tasks and cross
train for all support functions for multiple lines of business.
Place out bound calls to end user customers.
Receive inbound calls from CLEC and Resale customers.
Correct customer information by working Toll reports, Calling Card
reports, and other reports assigned that are offline support
Answer customer inquiries via e-mail, mail, fax or phone.
Post and Balance Customer Adjustments.
Ability to perform multiple tasks.
Respond to customer needs and concerns in a prompt, courteous, and
Resolve customer problems to the customer's satisfaction.
Complete and process customer complaints and communicate and
coordinate resolutions to the appropriate customer or
Effectively and efficiently resolves billing concerns and provides
informational support to customers.
Investigate all billing questions and initiate appropriate change
orders and/or credit/debit adjustments.
Investigate and write change orders, then forward for input, where
Write disconnect orders and forward the input, where
Knowledge of systems and products within the Customer Service
Address, resolve, and respond to customer issues with the
appropriate research in a prompt, efficient and courteous
Accurately log in and out of time keeping systems for payroll and
work prediction purposes.
Minimum of one year of customer service experience.
Basic telephony understanding.
Effective oral communication skills: pleasant phone voice, proper
grammar, clear, effective, and professional.
Ability to understand details and research customer accounts.
Willingness to work extended hours, weekends and holidays as
Previous experience in a call center environment
Alternate Location: US-Louisiana-Monroe
Requisition #: 219892
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
This position is part of a bargaining unit and represented by a
union. Depending upon the applicable collective bargaining
agreement under which you may be hired, you may be: (a) required to
join the union and pay union dues as a condition of employment; or,
(b) required to pay union dues, but not join the union as a
condition of employment; or (c) free to chose whether or not to
join the union, but if you do join the union you would be obligated
to pay union dues.
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, creed, veteran status, disability, medical
condition, genetic characteristic or information, age, sex, gender,
sexual orientation, gender identity, marital status, family status,
pregnancy, or other legally protected status (collectively,
"protected statuses"). We do not tolerate unlawful discrimination
in any employment decisions, including recruiting, hiring,
compensation, promotion, benefits, discipline, termination, job
assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Monroe , CUSTOMER ORDER RESOLUTION REP, Other , Monroe, Louisiana
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