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Inside Sales Rep

Company: Advantage Resourcing
Location: Monroe
Posted on: January 12, 2021

Job Description:

Advantage Resourcing is looking for an Inside Sales RepSummary/Objective:The Inside Sales Representative is responsible to provide professional inside sales and customer service support related to the sale of products.the position performs all counter-related transactional activities required to prepare and process a quote, reservation or contract, complete sales of supplies, and write quotes, shipping orders and invoices in accordance with the Company's policies, procedures, and standards for customer service.Essential Functions:* Greet and respond to all customer inquiries (via walk-in and telephone) in a professional and friendly manner. Effectively engage the customer in order to determine/confirm their needs and then fulfill those needs promptly and efficiently.Perform all counter-related transactional activities required to prepare and process a rental quote, reservation or contract, complete sales of products, shipping orders and invoices in accordance with the Company's policies, procedures, and standards for customer service.* Facilitate and expedite sales transaction in accordance with the Company's established policies, procedures, and standards for quality and customer service. Maintain a perpetual awareness of available products inventory as units are delivered, picked up, swapped and transferred to/from other branches. Keep the repair shop informed of needed equipment so they can expedite maintenance. Proactively keep customers notified on status of their rental transactions. Maintain regular contact with drivers as to their delivery/pickup schedule to ensure that product is ready to be loaded in a timely fashion.* As needed, use material handling tools and equipment (forklift) to load, secure, transfer, and offload product and freight to designated area in a manner that adheres to all required safety and quality standards. Complete shipping and receiving tickets on incoming and outgoing equipment.* Support and uphold the Company's standards for the safe and prompt delivery and pickup of equipment. Maintain currency on commercial driver safety and regulatory compliance standards (permitting, weight limits, driver hours of service, etc.). Assist in troubleshooting customer delivery-related problems (weather, traffic, breakdowns) to resolution in real time.* Fully participate in frequent communication and exchange of information between the sales counter, the outside sales team, and the service department. Forward lead/quote information to the appropriate sales rep and fully log all incoming calls. Record and track lost customer sales opportunities to support management and more appropriate inventory stocking levels.* Facilitate the resolution of customer credit application issues with the credit department. Obtain purchase order numbers and secure credit card information as needed. Research customer disputes and submit credit memos to manager for approval.* Assist with keeping the showroom, products, displays, counters, and signs clean, well-stocked, orderly and attractive. Make sure price tags are in place, updated and accurate. Ensure that all personal work areas are kept neat, clean, and organized.* Maintain a professional and proper personal appearance at all times.About Advantage ResourcingAdvantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Advantage Resourcing, Monroe , Inside Sales Rep, Other , Monroe, Louisiana

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