Patient Account Specialist
Company: Affinity Health Group
Location: Monroe
Posted on: May 3, 2021
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Job Description:
At Affinity Health Group, we specialize in taking care of people:
our members, our patients, and our employees. We offer competitive
salaries and great benefits! Benefits include: Health, Dental,
Life, Accidental Death and Dismemberment, Long Term Disability,
Paid Time Off, and 401(k).
Affinity is currently looking for a Patient Account Specialist to
work from 8:00AM 5:00PM, Monday through Friday at our Downtown
Monroe location.
Job Summary: The Patient Account Specialist is the primary
source of information for patients who call with questions about a
bill. They answer questions, resolve problems, and assist patients
with repayment terms. They are also responsible for contacting
patients who are delinquent in payment by mail, email, and/or
telephone.
Essential Duties & Responsibilities:
Prepares,
reviews, and sends patient statements
Identifies
and resolves patient billing complaints
Processes
patients credits by conveyance or refund
Review
accounts for possible adjustments on patient balance
Answers
questions from patients, clerical staff and insurance
companies
Maintains
strictest confidentiality; adheres to all HIPAA
guidelines/regulations
Marginal Duties:
Performs
other duties and responsibilities as assigned
Knowledge, Skills, and Abilities:
Greater
than 6 months experience billing medical claims
Microsoft
Office experience
Electronic
Medical Records experience
Knowledge
of medical billing/collection practices
Knowledge
of medical office procedures
Ability
to establish and maintain effective working relationships with
patients, employees and the public
Must
be well organized and detail-oriented
Ability
to operate a computer and basic office equipment
High
school graduation or GED
Supervisory Responsibilities:
None
Supervision Received:
Works
under general supervision of the Business Office Manager and the
Director of Operations
Working Conditions:
Overtime
may be occasionally required
Physical Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While
performing the duties of this job, the employee is regularly
required to sit, use hands and fingers, handle or feel, reach with
hands and arms, and talk or hear. The employee is frequently
required to stand and walk. The employee must regularly lift and/or
move up to 10 pounds and frequently lift and/or move up to 30
pounds.
Job Requirements:
Keywords: Affinity Health Group, Monroe , Patient Account Specialist, Other , Monroe, Louisiana
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