Deskside Support Tech

Company: The Judge Group
Location: Monroe
Posted on: November 18, 2021

Job Description:

Location: Monroe, LA Description: Job Type : Contract to HireSalary : $17-$19/HR (Contract) - $40-$45K/YR (Conversion)Category : Information TechnologyDescriptionDeskside Technician - Performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. - Must have at least 2 years of experience as a desktop tech, must have good knowledge of Active Directory.Responsibilities--- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.--- Provide support to client identified VIPs, and other employees at the client site--- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.--- Perform Install/Move/Add or Change (IMAC) activities. ---- Perform all assigned desk-side support activities--- Display outstanding technical and professional services skills at all times--- Meet - established customer service satisfaction levels and other operational/customer service - metrics as outlined in established guidelines--- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair--- Understands and follows all documented service operations policies and procedures. ---- Other duties or certifications may be assigned to meet business needsEducation and Experience:--- Typically requires a minim of 2 years of relevant deskside experienceCertifications and/or Qualifications:--- Maintain all required OEM Certifications as directed by Management--- Knowledge of relevant software and hardware systems - -- Desktop application, desktop hardware, ---- Understanding of ITIL methodologies ---- A+ certification is desired--- May require additional customer-specific certifications or training as requiredSkills:--- Excellence in communication and customer-facing skills--- Strong oral, written and interpersonal skills--- Ability to follow instructions and processes with minimal instruction--- Ability to lift and or move various computer equipment up to 50 lbs.Additional requirements may exist if offer of employment

Keywords: The Judge Group, Monroe , Deskside Support Tech, Other , Monroe, Louisiana