Deskside Support Tech

Company: The Judge Group
Location: Monroe
Posted on: January 12, 2022

Job Description:

Location: Monroe, LA Description: Job Type : Contract to HireSalary : $17-$19/HR (Contract) - $40-$45K/YR (Conversion)Category : Information TechnologyDescriptionDeskside Technician - JR level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.-- - Must have at least 2 years of experience as a desktop tech, must have good knowledge of Active Directory.Responsibilities-- - - Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.-- - - Provide support to client identified VIPs, and other employees at the client site-- - - Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.-- - - Perform Install/Move/Add or Change (IMAC) activities.-- --- - - Perform all assigned desk-side support activities-- - - Display outstanding technical and professional services skills at all times-- - - Meet - established customer service satisfaction levels and other operational/customer service-- - metrics as outlined in established guidelines-- - - Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair-- - - Understands and follows all documented service operations policies and procedures.-- --- - - Other duties or certifications may be assigned to meet business needsEducation and Experience:-- - - Typically requires a minim of 2 years of relevant deskside experienceCertifications and/or Qualifications:-- - - Maintain all required OEM Certifications as directed by Management-- - - Knowledge of relevant software and hardware systems-- - -- -- Desktop application, desktop hardware,-- --- - - Understanding of ITIL methodologies-- --- - - A+ certification is desired-- - - May require additional customer-specific certifications or training as requiredSkills:-- - - Excellence in communication and customer-facing skills-- - - Strong oral, written and interpersonal skills-- - - Ability to follow instructions and processes with minimal instruction-- - - Ability to lift and or move various computer equipment up to 50 lbs.Additional requirements may exist if offer of employment Contact: eyoung@ This job and many more are available through The Judge Group. Find us on the web at

Keywords: The Judge Group, Monroe , Deskside Support Tech, Other , Monroe, Louisiana