Customer Support Representative II (Monroe)
Company: SchoolInfoApp
Location: Monroe
Posted on: May 15, 2022
Job Description:
Job DescriptionSchoolInfoApp – Customer Support Representative
II(App Store Associate)SchoolInfoApp is looking for a tech-savvy
and problem-solving customer support professional with a passion
for serving both our clients and internal team. The ideal candidate
will have excellent written and verbal communication skills,
organization skills, a positive, upbeat attitude and experience
providing technical assistance and solutions in a SaaS or other
technology environment. The App Store Associate will play a pivotal
role in our growing Customer Onboarding Team.Our offices are in the
heart of Silicon Bayou in Ruston, La, but if you are a creative,
motivated, self-starter who can communicate well and work
virtually, we are happy for you to make things happen from wherever
in the United States you are. Responsibilities:
- Communicate via phone, chat, email and Zoom with clients and
various members of our internal team
- Be our liaison with representatives from the Apple App Store,
Google Play, DNS Registrars and various other platforms and
services
- Assist clients in establishing and configuring Developer
Accounts, Domain Name Registration and DNS Settings (No Coding
Required)
- Publish apps in the Apple App Store and Google Play (No Coding
Required)
- Monitor App Store Guidelines, trends and best practices and
advise our product and support teams
- Track and organize client developer accounts and related
credentials, contact info, renewal dates and more
- Create and update an external and internal Knowledge Base
- Document all activity and maintain complete, accurate records
in our CRM Preferred Qualifications:
- 2+ years of customer support experience in a SaaS or other
online or technology-related environment
- Education technology or K-12 industry experience a strong
plus
- Tech-savvy and passionate about customer success
- Outstanding written and verbal communication and interpersonal
skills
- Comfortable using collaboration tools, CRM and productivity
applications
- Be a self-starter with a positive attitude and friendly
demeanor
- Excellent time-management and organizational skills
- Curious and comfortable holding professional conversations with
our customers via phone, web conference, chat and email in a
fast-paced environment
- Excellent people skills to interact with customers and
colleagues
- HS Diploma, Bachelor's Degree preferred Company
Background:Founded in 2012, SchoolInfoApp delivers a comprehensive
suite of communication services for schools and school districts
that include branded mobile apps, websites and mass notification
services to streamline communications, increase engagement and
centralize resources for students, parents, teachers, and
administrators.SchoolInfoApp serves thousands of schools and school
districts throughout the US, Canada, and Europe, and has been
recognized by District Administration magazine as a Top 100 Product
and in the New Product Showcase for the past eight consecutive
years."We strive to push each other with new ideas, innovations,
and challenges always in the pursuit of making our product,
processes, and people better. We appreciate action. We take shots.
We try things. We value recognition, and we encourage
collaboration." Jordan Riggs, CEO and Co-Founder
Keywords: SchoolInfoApp, Monroe , Customer Support Representative II (Monroe), Other , Monroe, Louisiana
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