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SR MGR OPERATIONAL SUPPORT

Company: Lumen Inc
Location: Monroe
Posted on: November 24, 2022

Job Description:

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. The Role Job Summary
The Strategic Dispatch and Capacity Planning Manager is responsible for supporting the day-to-day operations of the Dispatch and Capacity Planning Managers. -This role initiates data driven, transformational change within dispatch, including capacity management, and the field that improve our customer experience and internal efficiencies. -This role supports and helps drive the creative vision, strategy, requirements, development, and execution of enhancements. -You will collaborate across organizations on strategic vision, develop business cases, and drive execution on initiatives meeting timelines and budgeting. -It will require the best candidate to bring strong business acumen, the abilities to define and implement groundbreaking ideas, to lead diverse teams, to work within a fast-moving environment to rapidly deliver support and services that have a broad business impact, and desire to have an industry wide impact. Lumen is looking for an ambitious, customer-obsessed, digitally progressive individual to drive the overall strategic vision for a best-in-class Field Operations Dispatch experience. -You will be required to work across divisions overseeing end to end operational execution, improve customer experience, and drive down costs. -You will be responsible to apply your knowledge and experience within the Field Operations Dispatch space and work with a multidisciplined team to develop new innovative strategic system solutions, define requirements, and maintain timelines, roadmaps, and budgeting. -Responsibilities include developing clear and concise communication materials targeted to all levels and provide organizational support facilitating a positive customer and employee experience utilizing a digital first mindset deploying system driven solutions versus process driven. - The Main Responsibilities -Job Description
--- - - -Structure, plan, and lead a highly effective data driven team -
--- - - -Collaborate with partners across Field Operations, Sales, Marketing, Finance, and IT to collect data, generate hypotheses, review analysis results, quantify business benefits, and communicate changes
--- - - -Manage direct reports as a "Player-Coach"
--- - - -Prepare and present results to senior leadership
--- - - -Partner with management to prioritize business needs and stay up to date with the goals of the organization as they evolve. -Will also collaborate with other departments to find new ways to improve opportunities.
--- - - -Design, promote and teach a data driven work environment
--- - - -Use statistical methods to analyze data and generate meaningful thoughts and recommendations
--- - - -Lead team thru change and communicate changes to mitigate anxiety What We Look For in a Candidate -
Qualifications
--- - - -Demonstrated leadership skills to hire, develop, and motivate team members
--- - - -Experience with data visualization tools (e.g., PowerBI, Tableau, Qlik Sense) to use in communicating the outputs of data models
--- - - -Thorough understanding of basic accounting/financial practices, statistical analysis techniques, capacity planning strategies, forecasting algorithms, and other similar math skills
--- - - -Background in statistics and the business application of probability distributions is beneficial
--- - - -Excellent executive presentation skills (verbal & written) as will be preparing presentations for varying levels of the organization
--- - - -Growth mindset -
--- - - -Invested in yourself and others thru continuous learning
--- - - -Experience leading team thru change
--- - - -Ability to translate complex ideas to simple and easy to understand concepts
--- - - -Ability to stay organized while working in a dynamic environment where numerous projects occur at the same time is a must.
--- - - -Strong communication and interpersonal skills to lead cross functional teams.
Education
o - - -Required - Bachelors or Equivalent
o - - -Preferred - Master's in Business Administration or Bachelor's in data science, statistics, or mathematics What to Expect Next Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 306191 EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). -We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. -Job duties and responsibilities are subject to change based on changing business needs and conditions.
- Salary Range Salary Min : 100440 Salary Max : 223680 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Salary Range Salary Min : 100440 Salary Max : 223680 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen Inc, Monroe , SR MGR OPERATIONAL SUPPORT, Other , Monroe, Louisiana

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