Dispatcher/Receptionist

Company: SERVPRO of Chico / Lake Almanor
Location: Monroe
Posted on: November 26, 2022

Job Description:

*Summary*

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

*Primary Roles and Responsibilities*

Receptionist

Receive and enter lead calls and job referrals (FNOL)

Perform excellent customer service

Receive general phone calls and greet visitors

Document calls for weekly call log report

Dispatch and Pending Follow-Up

Dispatch lead calls and job referrals

Track pending lead calls and job referral follow-up

Analyze dispatch report

Schedule Tracking and General Administration

Coordinate production schedule and monitor logistics

Coordinate on-call schedule

Perform general administration

*Necessary Experience and Skill Set*

A minimum two years of business experience

Working knowledge of current business software technologies is required

Superb customer service, administrative, and verbal and written communication skills

Experience in the commercial cleaning and restoration or insurance industry is desired

*Formal Education/Training*

High school diploma/GED

Associates/bachelor's degree preferred

*Physical and Work Environment Requirements*

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

_We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law._
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*PICTURE YOURSELF HERE*
*FULFILLING YOUR POTENTIAL*
At SERVPRO, you have the opportunity to make a positive difference in the lives of people around you each and every day. We are seeking individuals who are self-motivated, proactive, responsible, and service-oriented teammates. Please join us in our mission to help our customers in their greatest moments of need. If you are highly dependable and excited about exceeding expectations, then you may be just the person we're looking for. Please search for a franchise near you to explore the opportunities waiting for you at SERVPRO. We look forward to hearing from you.

*WORKING TOGETHER TO MAKE IT*
*Like It Never Even Happened -*
As a team, we are proud to offer our customers the industry-leading level of service. Each of our nearly 1800 franchises offers a broad variety of opportunities to help, to serve, and to repair and restore people's homes and businesses. If you have a passion for making a difference, our franchises are looking for you.

_All employees of a SERVPRO - Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO - Franchise. SERVPRO - Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever._

Job Type: Full-time%58047475%

Keywords: SERVPRO of Chico / Lake Almanor, Monroe , Dispatcher/Receptionist, Other , Monroe, Louisiana