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Event Assistant - Customer Support

Company: Lineage Legacies
Location: Monroe
Posted on: January 15, 2023

Job Description:

We are seeking an Event Assistant - Customer Support Representative to join our team! You will be asset in streamlining the customer experience. This individual will be internal in providing knowledge in care for our customers and be an extension of our clients. We pride our business on the employees that we have and their ability to use excellent customer relations to catapult our business to the top.

Every client our firm serves comes to us with a unique vision for success. Whether we're working with a small start-up or a global giant, we know how to tailor and scale our outreach to fit their needs. Our Event Assistant works side by side with our Promotion Management Team to execute promotional strategies on behalf of our clients. Individuals in this role are expected to:


Provide information about the products and services

Troubleshoot and resolve event issues and concerns

Provide customer support and handling customer inquiries

Document and update customer records based on interactions

Generating quotes, processing payments & reporting claims

Provide customer support and handling customer inquiries

Develop and maintain a knowledge base of the evolving product and services offerings

Conducting policy reviews and providing details on updates

Providing excellent client service

Relationship building with new and existing clients

Keywords: Lineage Legacies, Monroe , Event Assistant - Customer Support, Other , Monroe, Louisiana

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