Dispatcher/Receptionist

Company: Servpro Of Little Rock Monroe And South Shreveport
Location: Monroe
Posted on: January 18, 2023

Job Description:

Job DescriptionSummaryPerform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Primary Roles and ResponsibilitiesReceptionist

Receive and enter lead calls and job referrals (FNOL)

Perform excellent customer service

Receive general phone calls and greet visitors

Document calls for weekly call log report

Dispatch and Pending Follow-Up

Dispatch lead calls and job referrals

Track pending lead calls and job referral follow-up

Analyze dispatch report

Schedule Tracking and General Administration

Coordinate production schedule and monitor logistics

Coordinate on-call schedule

Perform general administration

Necessary Experience and Skill SetA minimum two years of business experience

Working knowledge of current business software technologies is required

Superb customer service, administrative, and verbal and written communication skills

Experience in the commercial cleaning and restoration or insurance industry is desired

Formal Education/TrainingHigh school diploma/GED

Associates/bachelors degree preferred

Physical and Work Environment RequirementsThis is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.by Jobble

Keywords: Servpro Of Little Rock Monroe And South Shreveport, Monroe , Dispatcher/Receptionist, Other , Monroe, Louisiana