Dispatcher/Receptionist
Company: Servpro Of Little Rock Monroe And South Shreveport
Location: Monroe
Posted on: January 18, 2023
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Job Description:
Job DescriptionSummaryPerform all office administrative tasks
related to customer calls, job management and tracking, scheduling
of jobs, and customer satisfaction activities. Perform general
office duties, such as drafting correspondence, filing, and
creating reports.
Primary Roles and ResponsibilitiesReceptionist
Receive and enter lead calls and job referrals (FNOL)
Perform excellent customer service
Receive general phone calls and greet visitors
Document calls for weekly call log report
Dispatch and Pending Follow-Up
Dispatch lead calls and job referrals
Track pending lead calls and job referral follow-up
Analyze dispatch report
Schedule Tracking and General Administration
Coordinate production schedule and monitor logistics
Coordinate on-call schedule
Perform general administration
Necessary Experience and Skill SetA minimum two years of business
experience
Working knowledge of current business software technologies is
required
Superb customer service, administrative, and verbal and written
communication skills
Experience in the commercial cleaning and restoration or insurance
industry is desired
Formal Education/TrainingHigh school diploma/GED
Associates/bachelors degree preferred
Physical and Work Environment RequirementsThis is a largely
sedentary role in an office environment. However, some filing is
required. This would require the ability to lift files, open filing
cabinets, and bend or stand on a stool as necessary.
All employees of a SERVPRO Franchise are hired by, employed by, and
under the sole supervision and control of an independently owned
and operated SERVPRO Franchise. SERVPRO Franchise employees are not
employed by, jointly employed by, agents of, or under the
supervision or control of Servpro Franchisor, LLC, in any manner
whatsoever.by Jobble
Keywords: Servpro Of Little Rock Monroe And South Shreveport, Monroe , Dispatcher/Receptionist, Other , Monroe, Louisiana
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