Patient Access Representative - Monroe - Full Time (Open)
Company: Ochsner Health System
Location: Monroe
Posted on: March 16, 2023
Job Description:
This job greets patients and guest in a courteous manner whether
via telephone contact or in person; initiates scheduling an
appointment or completing the check-in process/admission for
patients; obtains and verifies accurate identification and
demographical data for the patient's permanent medical record which
assist in accurate reimbursement while recognizing the necessity of
maintaining the confidentiality of all patient information.
Responsible for point-of-service collections, face-to-face patient
interactions related to completing the patient registration and
admission process; responsible for the verification of insurance
via electronic verification, telephone, or web application;
improves patient satisfaction through consistently representing the
company professionally and cross trained to support multiple
functions across all patient and payer types. To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties. This
job description is a summary of the primary duties and
responsibilities of the job and position. It is not intended to be
a comprehensive or all-inclusive listing of duties and
responsibilities. Contents are subject to change at the company's
discretion. Education Required - High school diploma or equivalent
Preferred - Associate's degree Work Experience Required - One year
of related hospital, clinic, medical office, business
services/revenue cycle, front line registration, financial
counseling, banking, hotel retail and/or customer service related
experience Certifications Preferred - Certification in Healthcare
Access Manager (CHAM), Certification in Healthcare Access Associate
(CHAA), Certification as a Medical Assistant (or other medical
specialty-based certification) Knowledge Skills and Abilities
(KSAs)
- Must have computer skills and dexterity required for data entry
and retrieval of information.
- Effective verbal and written communication skills and the
ability to present information clearly and professionally.
- Must be proficient with Windows-style applications, various
software packages specific to role and keyboard.
- Strong interpersonal skills.
- Must have clerical skills and exhibit technical knowledge of
healthcare insurance benefits, various payor guidelines on referral
and authorization processes as well as have current knowledge of
Federal, State and Local billing regulations.
- Skills to effectively present information and respond to
questions from patients and customers, with proficiency.
- Skills to solve practical problems and deal with high stress
situations while maintaining a high quality of
professionalism.
- Good organizational, time management, and conflict resolution
skills.
- Excellent decision making skills; good analytical skills with a
strong attention to detail are necessary.
- Ability to work collaboratively with other departments.
- Ability to exercise sound judgment in handling/escalating
difficult situations. Job Duties
- Provide excellent customer service to all patients, guests, and
family members.
- Create, activate, and complete the patient scheduling, clinic
registration, or hospital admission process.
- Ensures all required forms are completed and other
paperwork/documents are gathered and accurate.
- Efficiently and accurately gathers and inputs patient/guarantor
demographic and financial information; explains insurance benefits
and collects co-pays, deductibles and self-pay portions due.
- Performs financial analysis of each case and informs patient of
financial responsibility
- Balances Cash drawer daily, prepares deposit slips and follow
closing cash drawer process at the end of each shift.
- Demonstrates respect and cooperation in all staff
relationships, and a genuine willingness to prevent or resolve
inter-personal conflicts.
- Adapts behavior to the specific patient population, including
but not limited to: respect for privacy, method of introduction to
the patient, adapting explanation of services or procedures to be
performed, requesting permissions and communication style.
- Other related duties as required. The above statements describe
the general nature and level of work only. They are not an
exhaustive list of all required responsibilities, duties, and
skills. Other duties may be added, or this description amended at
any time. Remains knowledgeable on current federal, state and local
laws, accreditation standards or regulatory agency requirements
that apply to the assigned area of responsibility and ensures
compliance with all such laws, regulations and standards. This
employer maintains and complies with its Compliance & Privacy
Program and Standards of Conduct, including the immediate reporting
of any known or suspected unethical or questionable behaviors or
conduct; patient/employee safety, patient privacy, and/or other
compliance-related concerns. The employer is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran
status, or disability status. Physical and Environmental Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Sedentary Work - Exerting up to 10 pounds of
force occasionally (Occasionally: activity or condition exists up
to 1/3 of the time) and/or a negligible amount of force frequently
(Frequently: activity or condition exists from 1/3 to 2/3 of the
time) to lift, carry, push, pull, or otherwise move objects.
Sedentary work involves sitting most of the time, but may involve
walking or standing for brief periods of time. Jobs are sedentary
if walking and standing are required only occasionally and all
other sedentary criteria are met. Normal routine involves no
exposure to blood, body fluid or tissue and as part of their
employment, incumbents are not called upon to perform or assist in
emergency care or first aid. The incumbent works with patients who
have known or suspected communicable diseases and may enter
isolation rooms. The incumbent has an occupational risk for
exposure to all communicable diseases. Because the incumbent works
within a healthcare setting, there may be occupational risk for
exposure to hazardous medications or hazardous waste within the
environment through receipt, transport, storage, preparation,
dispensing, administration, cleaning and/or disposal of
contaminated waste. The risk level of exposure may increase
depending on the essential job duties of the role.
Keywords: Ochsner Health System, Monroe , Patient Access Representative - Monroe - Full Time (Open), Other , Monroe, Louisiana
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