Service Writer - Monroe, LA
Company: Bruckner Truck
Location: Monroe
Posted on: March 19, 2023
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Job Description:
WHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi
truck dealerships in the United States. We currently operate in 40+
locations across 9 states, and we have over 1,500 team members.
WHAT WE OFFER
SUMMARY OF DUTIES:
Greet customers and initiate the write up process. Determine the
customer's needs and convey this information onto the repair order.
Must be able to communicate well in order to document enough
information to properly diagnose the vehicle. Responsible for
providing supporting documents to determine warranty coverage and
open campaigns. Document requests by the customer such as
determining method of payment, arrangements to pick up or deliver
the vehicle, authorizations, purchase order numbers and any other
job functions as required. Acquire customer approvals, provide
estimates, book & close all service tickets considered as waiters.
Assist with closing other repair orders as needed. Answer incoming
service phone calls. Maintain product knowledge as the Liaison
between the Service Department and the customer.
MARGINAL TASKS:
Must be willing to do other miscellaneous tasks as required by and
related to the business.
SPECIAL REQUIREMENTS:
Must have good communication skills and the ability to interact
well with customers, vendors and co-workers in a positive and
constructive manner.
PHYSICAL REQUIREMENTS:
Must be able to pass physical, including drug test. Must maintain a
professional appearance. Involves essential ability to climb
around, on and under trucks in order to properly inspect and
diagnose all types of problems and repairs. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. Must be able to lift 50 pounds
to the waist and 25 pounds to the shoulder.
MENTAL REQUIREMENTS:
Position requires interaction with others and the ability to handle
multiple tasks at the same time. There will be some stress due to
the urgency of the repairs and interaction with customers and
fellow employees.
Want to know more about our family-owned company,
Proud that our 1000+ employees view us as the employer of
choice!
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Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo
OR Caterpillar OR Allison OR Cummins OR Dealer ORHeavy Equipment OR
Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame
Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR
Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B
Outside SalesOR Sales Representative OR Commercial Sales, OR
Fabrication #ZR
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Bruckner Truck, Monroe , Service Writer - Monroe, LA, Other , Monroe, Louisiana
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