Security Support Technician I - Monroe LA
Company: Lumen
Location: Monroe
Posted on: April 10, 2021
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Job Description:
*About Lumen*
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen's network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook:
/lumentechnologies, Instagram: @lumentechnologies and YouTube:
/lumentechnologies.
* The Role*
We have an immediate need for a Security Support Technician who
will monitor, acknowledge, and respond to incoming alarms,
dispatching authorities, alternates or service as necessary. The
CenturyLink Security team provides quality security and life safety
services, including installation, service and monitoring of
intrusion and fire alarm systems, as well as, CCTV, card access,
nurse call, intercom systems and SMART HOME systems.
* The Main Responsibilities*
Work Environment:
* This center is in operation 7 days a week 24 hours a day. You
must be available to work any shift during the hours of operation
including every weekend.
* Shifts are 6:00AM - 2:00PM, 2:00PM - 10:00PM, 10:00PM -
6:00AM.
* Required to work every weekend as part of your assigned
shift.
The Main Responsibilities
* The Security Support Technician primary responsibilities include
but are not limited to the following:
* Respond to all incoming alarms according to departmental
procedures using the information provided in instruction
screens.
* Place outgoing calls to verify alarms, dispatch proper
authorities, and notify responsible parties.
* Provide general assistance to customers with their system, alarm
resets, and call back inquiries.
* Up sell products and services to customers.
* Respond and manage inbound and outbound calls using automation
software.
* Adherence to all applicable procedures including documentation
and reporting.
* Work with service persons, installers, and sales people. Route
calls as necessary to other departments.
* Be the customer advocate.
* Other duties as assigned.
* What We Look For in a Candidate*
Job Qualifications:
* High School Diploma/GED or equivalent work experience.
* Must be qualified to be licensed in all states where CenturyLink
conducts business.
* Excellent and effective communications (oral and written),
interpersonal skills, and a professional phone manner.
* Strong organizational skills and attention to detail.
* Willingness to work every weekend, extended hours, and holidays
as required to meet the needs of the business.
* Experience or training in the operations of all office
equipment.
* Strong multi-tasking skills.
* Basic computer skills.
Preferred Qualifications:
* Experience in Microsoft Word and Excel.
* Previous call center experience.
* Experience or training in security services, products and
terminology
Requisition #: 246918
* EEO Statement*
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
* Disclaimer*
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Salary Range *Salary Min : *24300
* Salary Max : *54000
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information[
here.](https://jobs.lumen.com/global/en/compensation-information)
We're able to answer any additional questions you may have as you
move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking [
here.](https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
provisions.
Salary Range *Salary Min : *24300
* Salary Max : *54000
This information reflects the base salary pay range for this job
based on current national market data. Ranges may vary based on the
job's location. We offer competitive pay that varies based on
individual experience, qualifications and other relevant factors.
We encourage you to apply to positions that you are interested in
and for which you believe you are qualified. To learn more, you are
welcome to discuss with us as you move through the selection
process.
Keywords: Lumen, Monroe , Security Support Technician I - Monroe LA, Professions , Monroe, Louisiana
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