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Security Support Technician I - Monroe LA

Company: Lumen
Location: Monroe
Posted on: April 10, 2021

Job Description:

*About Lumen*
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
* The Role*
We have an immediate need for a Security Support Technician who will monitor, acknowledge, and respond to incoming alarms, dispatching authorities, alternates or service as necessary. The CenturyLink Security team provides quality security and life safety services, including installation, service and monitoring of intrusion and fire alarm systems, as well as, CCTV, card access, nurse call, intercom systems and SMART HOME systems.

* The Main Responsibilities*
Work Environment:

* This center is in operation 7 days a week 24 hours a day. You must be available to work any shift during the hours of operation including every weekend.
* Shifts are 6:00AM - 2:00PM, 2:00PM - 10:00PM, 10:00PM - 6:00AM.
* Required to work every weekend as part of your assigned shift.

The Main Responsibilities

* The Security Support Technician primary responsibilities include but are not limited to the following:
* Respond to all incoming alarms according to departmental procedures using the information provided in instruction screens.
* Place outgoing calls to verify alarms, dispatch proper authorities, and notify responsible parties.
* Provide general assistance to customers with their system, alarm resets, and call back inquiries.
* Up sell products and services to customers.
* Respond and manage inbound and outbound calls using automation software.
* Adherence to all applicable procedures including documentation and reporting.
* Work with service persons, installers, and sales people. Route calls as necessary to other departments.
* Be the customer advocate.
* Other duties as assigned.
* What We Look For in a Candidate*
Job Qualifications:

* High School Diploma/GED or equivalent work experience.
* Must be qualified to be licensed in all states where CenturyLink conducts business.
* Excellent and effective communications (oral and written), interpersonal skills, and a professional phone manner.
* Strong organizational skills and attention to detail.
* Willingness to work every weekend, extended hours, and holidays as required to meet the needs of the business.
* Experience or training in the operations of all office equipment.
* Strong multi-tasking skills.
* Basic computer skills.

Preferred Qualifications:

* Experience in Microsoft Word and Excel.
* Previous call center experience.
* Experience or training in security services, products and terminology

Requisition #: 246918
* EEO Statement*
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
* Disclaimer*
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range *Salary Min : *24300

* Salary Max : *54000

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information[ here.](https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking [ here.](https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range *Salary Min : *24300

* Salary Max : *54000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen, Monroe , Security Support Technician I - Monroe LA, Professions , Monroe, Louisiana

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