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LEAD SYSTEMS AUTOMATION ANALYST

Company: CenturyLink
Location: Monroe
Posted on: June 8, 2019

Job Description:

About CenturyLink CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business. Job Summary Integral member of the Op's transformation team responsible for leading efforts relative to digital tool development for Field Operations, Service Assurance, Consumer Markets and other lines of business as applicable. Lead system implementation and system enhancement projects across the digital collaboration suite of applications; in addition, work with vendor and business partners to research and resolve defects and outages as necessary. Job Description * Analyze and document systems requirements to design, build and enhance the Digital Collaboration suite of applications * Provide input for training content and other forms of operational and customer communication * Manage tasks between others to complete projects * Responsible for initiating efforts to impact revenue, decrease expense, and continuous efficiency improvements * Strong oral and written communication skills are necessary and will be used to communicate with various cross functional groups and levels of management in a fast-paced environment * Partner with training and communication teams on content and delivery * Ability to quantify metrics to support a business case and to manage prioritization of tasks * Ability to build business requirements * Ability to perform UAT * Ability to coordinate with business partners, vendor, and operations on process, system and operational enhancements * Responsible for system requirements, development, management of defects, root cause analysis, and resolving outages * Will participate in user acceptance testing and post launch support Qualifications * Bachelor's degree or equivalent education and relevant experience * 6+ years related experience * Experience in Consumer Operations processes and systems * cLink experience preferred * Strong working knowledge of Word, Excel and PowerPoint * Ability to prioritize multiple tasks and meet critical deadlines Education Bachelors or Equivalent

Keywords: CenturyLink, Monroe , LEAD SYSTEMS AUTOMATION ANALYST, Professions , Monroe, Louisiana

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