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IT OPS TECHNICIAN I - 3rd shift (9:30 pm - 8:00 am, 4 x 10 hour shift)

Company: CenturyLink
Location: Monroe
Posted on: July 1, 2019

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.



Job Summary

OPERATIONS TECHNICIAN 1

Position Purpose: The Innovation Center has an opening on the 3rd shift (9:30 pm - 8:00 am, 4 x 10 hour shift). This position is responsible for providing technical assistance to CenturyLink's video customers as well as providing support to customers through the rollout of new products. This position requires direct interfacing with customers, Voice & Data Repair organizations, as well as other CenturyLink internal work groups.

Job Description

Essential Job Functions and Responsibilities

3rd shift (9:30 pm - 8:00 am, 4 x 10 hour shift)
Surveillance of the Video Network using monitoring tools.
Verify maintenance is completed without out complications in the Video Network.
Perform trouble isolation and resolution on customer reported problems associated with the Video service.
Engage additional Technical Assistance teams to assist with trouble resolution
Follow up and closure of assigned trouble tickets.
Work with field technicians on Video customer issues of complex and chronic nature to resolution.
Working with internal and external customers to resolve Video Issues.
Assist with ongoing training of employees and help train new employees.



Qualifications

Basic Qualifications:
One + year of Prism/Internet Support experience or the equivalent in training and experience
Ability to work all shifts in a 24 x 7 environment including holidays
MS Office application suite
Apply excellent customer service skills
Ability to work independently with lead technician or supervisor assistance
Proven time management and organizational skills.
Must be able to multitask




Preferred Qualifications:
Associate's Degree in Computer Science or directly related field.
Experience monitoring the Data Network, locating and identifying areas of deterioration.
Experience monitoring the status of system outages and keeping management informed of any changes.
Experience evaluating hardware and software problems and assigning responsibility of the problem.
Strong customer relations experience in resolving customer service issues or technical support.



Education

Associates or Equivalent in Computer Science or Other Technology

Alternate Location: US-Louisiana-Monroe

Requisition #: 213395

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Monroe , IT OPS TECHNICIAN I - 3rd shift (9:30 pm - 8:00 am, 4 x 10 hour shift), Professions , Monroe, Louisiana

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