Customer Service Representative - Monroe, LA

Company: PRI Global
Location: Monroe
Posted on: February 16, 2021

Job Description:

Job Title: Customer Service RepresentativeLocation: Monroe, LA (Initially remote but will be expected to work from the Monroe, LA office once the COVID situation is safer and would allow for it.)Duration: CTH (Will look to convert to FTE at the 12 Week Mark)Rate: $11 to $13/hour W2Open Positions: 15Interview: Video conference interviews - MS Teams invites sent to candidates with a link they can use to join.
The Customer Service Rep primary role is to take responsibility for all contact center support activities. The Support CSR must be able to accomplish multiple tasks and cross train for all complex support functions using our billing and work-delivery systems and have strong PC skills. The Support CSR must be able to support all internal and external customers to ensure complete customer satisfaction in a timely manner. 1-2 years experience What does a typical day look like? We are virtually training right now. The trainer has a meeting set up so they can see teammates and the trainer who makes sure they have all tools they need, and they will go through the applications and processes they follow. They will take tests along the way to ensure they are retaining the information. Training will be 8am - 5pm CT for first 4-6 weeks. Then they are assigned to a team and will have their scheduled determined. Schedules will be 40 hours a week and could include the below days/times so candidates need to be open to these times: M-F: 7am - 8pm CT; Sat: 8am - 4:30pmIf working Saturdays, they rotate so they would only work 1 sat every 5 weeks. What is the ramp up time/process for this role? 4-6 weeks of training and then we expect it to take a couple weeks for them to really be fully comfortable and fluid in the role. What are the top 3-5 skills / technologies and qualifications required? Computer skills (can they navigate different applications and have multiple applications up at one time). Example outlookCustomer service skills (does not need to be call center specific but need to have experience with customer service)People skills, coachable, can learn quickly and retain information. In interviews grammar can be poor sometimes so this is something that should be vetted out before interviews as we need candidates who speak well to have them interface with our customersFocused/undivided attention during interviewsGood and clear/concise communication What type of personality would fit in best with your team? Someone eager to learn. We can consider people from many types of backgrounds and will train them to do well in this position if they are eager and willing to learn the new skills and information. Are there any companies you like to see on a candidate's resume? Call center experience is nice but not necessary, we will train someone eager to learn. If you are interested in this position please respond with your latest Resume, expected hourly rate, availability date and at least 2 references to
Thanks
Jeff Mislang PRI Global174 Clarkson RoadEllisville MO 63011 Email: - Web: (Direct)

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