Customer Service Representative - Monroe, LA
Company: PRI Global
Location: Monroe
Posted on: February 16, 2021
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Job Description:
Job Title: Customer Service RepresentativeLocation: Monroe, LA
(Initially remote but will be expected to work from the Monroe, LA
office once the COVID situation is safer and would allow for
it.)Duration: CTH (Will look to convert to FTE at the 12 Week
Mark)Rate: $11 to $13/hour W2Open Positions: 15Interview: Video
conference interviews - MS Teams invites sent to candidates with a
link they can use to join.
The Customer Service Rep primary role is to take responsibility for
all contact center support activities. The Support CSR must be able
to accomplish multiple tasks and cross train for all complex
support functions using our billing and work-delivery systems and
have strong PC skills. The Support CSR must be able to support all
internal and external customers to ensure complete customer
satisfaction in a timely manner. 1-2 years experience What does a
typical day look like? We are virtually training right now. The
trainer has a meeting set up so they can see teammates and the
trainer who makes sure they have all tools they need, and they will
go through the applications and processes they follow. They will
take tests along the way to ensure they are retaining the
information. Training will be 8am - 5pm CT for first 4-6 weeks.
Then they are assigned to a team and will have their scheduled
determined. Schedules will be 40 hours a week and could include the
below days/times so candidates need to be open to these times: M-F:
7am - 8pm CT; Sat: 8am - 4:30pmIf working Saturdays, they rotate so
they would only work 1 sat every 5 weeks. What is the ramp up
time/process for this role? 4-6 weeks of training and then we
expect it to take a couple weeks for them to really be fully
comfortable and fluid in the role. What are the top 3-5 skills /
technologies and qualifications required? Computer skills (can they
navigate different applications and have multiple applications up
at one time). Example outlookCustomer service skills (does not need
to be call center specific but need to have experience with
customer service)People skills, coachable, can learn quickly and
retain information. In interviews grammar can be poor sometimes so
this is something that should be vetted out before interviews as we
need candidates who speak well to have them interface with our
customersFocused/undivided attention during interviewsGood and
clear/concise communication What type of personality would fit in
best with your team? Someone eager to learn. We can consider people
from many types of backgrounds and will train them to do well in
this position if they are eager and willing to learn the new skills
and information. Are there any companies you like to see on a
candidate's resume? Call center experience is nice but not
necessary, we will train someone eager to learn. If you are
interested in this position please respond with your latest Resume,
expected hourly rate, availability date and at least 2 references
to
Thanks
Jeff Mislang PRI Global174 Clarkson RoadEllisville MO 63011 Email:
- Web: (Direct)
Keywords: PRI Global, Monroe , Customer Service Representative - Monroe, LA, Sales , Monroe, Louisiana
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