Consumer Lending Sales Specialist
Company: Advance America
Location: Monroe
Posted on: June 23, 2022
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Job Description:
Address: 2820 Louisville Avenue, Suite 120, Monroe, Louisiana,
United States - 71201
Since 1997, Advance America has helped millions of hardworking
people with a variety of personalized financial solutions. We are a
nationally recognized, fully licensed financial services company
with over 1,200 locations and online lending services.We are
currently seeking highly-skilled, career-oriented individuals ready
to be part of a growing company! Both Full Time and Part Time
opportunities are available!We offer:
Pay Rate: Up to 12.50/hour + potential bonus
To learn more about Advance America visit the Advance America
Website or text "Advancejobs" to 25000.Position SummaryThe Consumer
Lending sales Specialist (CLSS) position is a performance based,
hands-on, customer-focused role that is responsible for delivering
results related to individual and branch sales goals as well as
customer expectations. Job responsibilities are expected to be
completed in a manner that complies with all federal and state
regulations and adheres to company policies, procedures, and
practices. This position is responsible to perform an active role
in meeting all performance goals and metrics for the center as
defined by management. In order to do so, this position requires
attention to detail, excellent customer service skills, and a
passion for sales and customer acquisition. This position is
responsible to develop, assist, and participate in all marketing
and collection efforts, both internally and externally.Job
ResponsibilityCustomer Service, Sales, Marketing & Customer
Acquisition: Actively assist in meeting the center's performance
metrics as defined by management. Utilize sales tools to provide an
exceptional customer experience and to use sales and marketing
techniques inside and outside of the branch to ensure the branch is
the customer acquisition engine that drives new customer growth
into storefront and online channels. Be responsible for day-to-day
servicing of an ever-growing consumer loan portfolio. Present
financial solutions, based on customer needs that meet their goals.
Develop new relationships and maintain existing relationships while
working with customers throughout the loan process and loan life
cycle. Educate customers on the terms and conditions of their loans
to ensure a clear understanding of the products they have selected.
Effectively build trust with customers and internal staff by
embodying and demonstrating the philosophy of the organization,
core values and our company's purpose. Deploy marketing efforts in
the community to generate sales and customer growth, and complete
marketing tracking sheets as required.Job Responsibilities
Cont.Operations, Compliance, & Collections: Assist in managing the
P&L to meet all budgeted numbers and in meeting management's
expectations related to center performance. Adhere to the Company's
policies, procedures, Creed, and to all applicable state and
federal regulations. Maintain accurate cash controls and ensure
that security procedures are in line with Company and Loss
Prevention (LP) Standards. Enter customer and transaction
information accurately into the point of sales system, and create
and maintain accurate customer files with all required
documentation. Perform and document collection calls, field visits,
and any other approved collection activities. Complete other duties
as assigned.Team & Leadership: Work closely with and support others
in a positive, team environment to enhance the customer
experience.Education RequiredHigh School Diploma or equivalent
required; some college preferred.Experience RequiredSales and/or
customer service experience required, or equivalent experience. One
year of experience in one or more of the following areas preferred:
sales, retail, banking, or collections.Knowledge RequiredStrong
math skills, including the ability to count cash; professional
verbal communication by phone and in person; ability to read,
write, evaluate, and apply complex and detailed information; may
work alone; ability to interact professionally and exhibit
appropriate social skills; ability to negotiate payment terms and
effectively communicate loan requirements; ability to understand
and ensure compliance with policies, procedures, and laws governing
our industry/business and employees; ability to use computer
programs required to process customer transactions; ability to
maintain composure in stressful situations; ability to follow
procedures in the normal course of business and in stressful
situations; ability to develop and maintain business
relationships.Physical RequirementsStanding for long periods of
time; sitting occasionally; walking, including extended distances;
bending; squatting; kneeling; pushing/pulling; reaching; twisting;
frequent lifting of less than 10 lbs., occasional lifting of up to
20 lbs.; driving and having access during the workday to an insured
and reliable transportation in order to complete tasks including,
but not limited to, banking, marketing, and providing staffing
coverage within the division; exposure to outdoors limited to
elements that the ordinary person would be exposed to at that time;
typing; data entry; grasping; transferring items between hands
and/or to another person or receptacle; housekeeping/cleaning
(vacuuming, dusting, cleaning windows, bathroom, etc., including
exposure to cleaning chemicals); use of office equipment to include
computers; be physically present at, and complete the physical
requirements of the position at any center within the division
(distance varies by division).CompetenciesCustomer AdvocacyCustomer
RelationshipsDependabilityInclusivenessIntegrity/ComplianceInterpersonal
SkillsResilienceResults/AccountabilitySales and Customer
AcquisitionTravelMust have a valid driver's license and access to
insured, reliable transportation. Ability to travel within division
for marketing, collections, staffing, special events, and banking
responsibilities.AttireThe Company offers employees the option of
wearing, polos, blouses, collared shirts, sweaters or other
professional attire with slacks or jeans and appropriate shoes.
Employees should dress accordingly to their business.OtherMust be
18 (except in AL where the age requirement is 19), eligible to work
in the USA, and able to successfully complete all post offer
screens, including a criminal background check, MVR, credit check
if required by state law, and reference check. Regular and punctual
attendance is required. Schedules may be changed as needed to
accommodate business needs. Overtime may be required.All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, or disability.
Requisition ID: 36202
Keywords: Advance America, Monroe , Consumer Lending Sales Specialist, Sales , Monroe, Louisiana
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